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BoxMinder

Everything you need to install, administer, and use the BoxMinder Program.

1. Introduction

1.1. Introduction

  BoxMinder is a software product designed specifically for mailbox rental stores. It performs the important task of notifying a store's customers via e-mail or SMS text message whenever they receive mail or packages in their mailbox. This service saves them many unnecessary trips or calls to your store, and will definitely be appreciated by customers waiting on important deliveries.

BoxMinder is a standalone package meant to be installed on a local workstation with an Internet connection. It is both easy to use and easy to customize to fit your store's own specific needs.

Boxminder can easily be incorporated into your location's routine. Incoming mail or packages received by the store are sorted and processed as usual. The attendand then runs the software and uses a wireless scanner to scan the barcodes affixed to those mailboxes which contain new materials. Stores without access to wireless scanners can also hand-key barcode/mailbox numbers instead.

Alerts are only sent to customers who have signed up for the BoxMinder service; any customer who have opted out simply have their barcodes ignored by the program.

BoxMinder comes with all the tools required to print mailbox barcodes and customer enrollment forms from your own computers. It also includes a separate e-mail address hosted on our own server at BoxMinder.net for the sole purpose of sending out new notifications to customers; any user replies or bounced deliveries will be sent directly to your stores's own personal BoxMinder address.

Each customer can register up to three different e-mail addresses for instant notification in addition to specifying an SMS/PCS phone text number for text messages, and can request any or all of their contacts to be notified at once. Customers who will be gone for extended periods can even have their notifications put on hold for that period.

An option to include single-line advertisements with new mail notifications is also included with BoxMinder. This is perfect for informing your customers of new or upcoming specials, as well as promoting other community events or business partners. You can organize which advertisements, if any, are sent out through the storage database built into BoxMinder. Send every customer the same default ad, or select a customized message at the time of processing.

You can send out package notifications and package sheets to have the customers sign when they pickup their packages.  

There is also a renewal section that will send a notification to your customers automatically when their mailbox rental is coming due long with reminders if not paid in a coundown manner.  Then if box is not paid after a set date period, it will deactivate the box and no longer will receive notifications.

BoxMinder comes complete with a mailbox file creation wizard, which automatically sets up new box file records based on input data. It also keeps a transaction history of all sent notifications. Combined with easy installation and robust backup and restore feature, BoxMinder is made to be reliable and user-friendly.

BoxMinder SaaS charges a fee of $90.00 per year per store. Not per month, Yes, we said $90.00 per year. This price includes the software itself and the automatic communication service, as well as full product support and software updates. Any location that has more traffic than 250 email/text messages per day is subject to additional charges based on the volume of messages sent.

BoxMinder PRO charges a fee of $199.00 for the software itself, and allows you to use your own email account to send the notifications to your customers.  It is a one time fee for the software, and allows you Support/Upgrades/Updates for a period of (1) one year.  After that year, you have an option to purchase Support/Upgrades/Updates for an additional year.  Or, you can keep what you have and run it as there would be no additional charges since you paid for the software.

You can decide for yourself whether your store will require an extra cost for customers to use the BoxMinder program or if you wish to provide its benefits for free. No extra licensing agreements or fees are required if you wish to charge for this service. It's simple to setup the software to allow for either option, so the choice is yours.

1.2. Flow of Information

This software is designed to notify Postal or Mail Box rental Customers when they have Mail/Packages in their box.

The concept is simple. When mail or packages arrive in the customers box, the Attendant/Clerk scans a barcode associated with that box, if the customer is signed up to be notified of arriving mail, then the program sends out the notification. These notifications can be set to send out a simple email to the customers email address, and/or send out an SMS text message to their PCS phone.

2. Installation

2.1. Where to obtain software

You can download either the SaaS or Pro version of this software directly from our website at:

http://www.starresoft.com/bmdownload.htm

3. Setup

3.1. Introduction

You will need to setup a few different areas in the software before you begin processing. Below is a short checklist of what needs to be performed before using the software. See the next chapter for running the software for the first time.

  • Setup the System Options

There are a couple of entries that need to be entered before you can begin sending out notifications.

You can follow the instructions for this area by clicking on the System Options Link.

  • Setup the Box file. 
This consists of creating a separate box entry for each mail box that resides in the store.

You can follow the instructions for this area by clicking on the Box File Setup Link.

  • Email Setup

You will need to enter the information given to you when your Boxminder account was created.

You can follow the instructions for this area by clicking on the Email Setup Link.

3.2. Setting up the Software

When you run the software for the first time, you will be presented with the following Welcome screen.

After you click OK, you will be taken to the Setup Options screen.

See Chapter 3.2 - System Option Setup for detailed information

Once you have filled in all of the required information, click Continue. You will see the following dialog screen.

Click OK. Then you will see

Click Yes. You will then be taken to the Box File Inital Setup screen and Wizard.

 

See Chapter 3.3 - Box File Setup for detailed information.

After you have successfully completed the Box Setup, the next step would be to print out the enrollment form that you can put into each of your mailbox customers box.  This is used to inform your customers of the new service offering.  It will explain what the service is/does and allow them to fill out their information and submit it back to you to add them to the system.  There are two different enrollment forms based on your setup section which you decide whether to charge for the service or not.  To print out the enrollment form, just proceed to the main screen of the program, click on the Setup menu, then System Options.  This will display the System Options screen.  Just click on the File menu, and select Print Enrollment form.  You can preview this form if you wish, as this option is also there to select.  If everything looks good, then just print as many copies as needed.  You can always go back and print these at anytime for new customers as needed.

After setting up the Box file with all the entries associated with the actual boxes in the store, you will need to print the Bar Code Labels to be affixed to the boxes themselves. These consist of a separate bar code label for each mail box. They print on a Labels on a Avery Label Style 5967 which will contain the readable bar code along with the Box Number. These will be used to affix to the actual mail box slot to be scanned. This needs to be performed prior to running the software in production. That is if you plan on using a bar code scanner to enter the boxes that have mail in them. Otherwise you can key each one individually into the system and no bar codes or bar code scanner is needed. But, of course this is not very cost efficient.
Here is more information on the printed bar code labels. 

You can also change the email/text message that is sent to the customers.  Just proceed to the Email setup screen.

3.3. System Options Setup

This screen is used to setup your Store in the system. All the fields are pretty much self explanatory, but we will list them below with definitions. Be sure to completely fill out all the fields that are used for your individual store.

setupscreen

Store Phone#: This is your phone number of your store.

Store/Co Name: Name of your Store or Compan name.

Address: Address line 1.

Address 2: Address line 2.

Address 3: Address line 3.

City: City

State/Prov.: State/Province

Zip/Postal: Zip Code/Postal Code.

Country: Country.

Contact Name: Your Contact Name.

Main Phone: Main Store Phone Number.

Fax: Fax Number.

PCS/SMS: Cell Phone Number.

Email: Store Email Address.

Web: Web Site Address.

 

Charge Customers for this Service. This if checked will tell the system that you are charging your customers to use this service. This will be used to inform the Enrollment form that there are costs involved in signing up for this service.

Cost per year: This is the amount to charge per year to use this service. This will be printed on the Enrollment form for the customer.

Automatically Check for Software Updates Check Box. This if checked, will tell the system to automatically check for software updates every 30 days via the Internet.

Use Advertisements: This option when checked will activate the Advertisement service. It will all you to add an advertisement to the message that is sent to the customers when they have mail. This does not mean that you have to send an advertisement, just gives you the option to.

Default Advertisement to use: This selection will be the default Advertisement that will be used all the time. It can be changed before sending out the notices on the scan screen if needed.

Use Multiple Notification Types: This option when checked will allow you to use multiple notification typoes. It can be changed before sending out the notices on the scan screen if needed.

Use Box Transactions Feature: This option will activate the Box Transaction Feature that will create a transaction record for all notifications for each individual box transaction that takes place.

Use Renewal Feature: This option when checked will activate the Renewal Service.  It will automatically send out Renewal Notifications to your customers as they come up for renewal.  There are 4 periods that you can set up to notify your customers either via email, text or printed document when their box is coming for renewal.  There are also predetermined messages that get set for each period.  You can find all this information under the Renewal Setup section.

Use Package Feature: This option when checked will activate the Package Notification service.  It will allow you to scan packages when they are received into the store and notify your customer that they have received a package. This will be added to the main screen for easy access. 

Print Package Sheets:  This option when checked will activate the Print Package Sheets option.  In conjunction with the Use Package Feature, when you send the Package Notifications it will tell the system to also print the Package Sheets that tell you what package goes to each box/customer and has a signature section for the customer to sign when a package is picked up. 

Use Graphic Skin overlay in this program:  This option when checked will activate the Graphic Skin that will change the look and feel of the programs screen. 

Use 13612 Pricing:  This option when checked will allow you to set up pricing for the mailboxes based on the different rental periods, such as 1 month, 3 month, 6 month, and 12 month pricing breaks.  This information is shown on the Pricing and Renewal screen.

Pricing & Renewal Button:  This option will display the Pricing and Renewal screen. 

Default Advertisement to use: This selection will be the default Advertisement that will be used all the time. It can be changed before sending out the notices on the scan screen if needed.

Email Setup icon/button. By clicking on this icon/button, you will be displayed the Email Setup screen. This screen contains information and settings used in the actual email output of the system. This needs to be setup once.

SMS Setup icon/button. By clicking on this icon/button, you will be displayed the SMS Setup screen. This screen contains the settings for each SMS/Cellular company settings. This should already be setup and is only there incase maintenance is needed for an individual Cellular company. This is updated during the Software Updates option also, so normally you would never need to select this option.

Print Enrollment Form icon/button. By clicking on this icon/button, the Customer Enrollment form will be printed using the information listed on this screen.
 

Menu Options

The main menu on this screen has extra options that you may need to be aware of, and we have described them below.

File:

  • Preview Enrollment Form - This option will display the Customer Enrollment Form on the screen.
  • Print Enrollment Form - This option will print the Customer Enrollment Form to the printer.
  • Close - This option will close the screen and take you back to the originating screen  

Edit:

  • Box File Setup/Maintenance - This option will display the Box File Setup screen.
  • Email Setup - This option will display the Email Setup screen.
  • SMS Setup - This option will display the SMS Setup screen. 

System File Options:

  • Clear/Empty the Box File - This option will Clear or Empty all the records in the Box file.
  • Repair Corrupted Files - This option is used if for any reason the data files become corrupted, just run this option to fix them.

Help:

  • Help - This option will display the Help file you are looking at now.
  • About - This option will display information about this software such as the Version number and Author.

 

Here is a layout of the Enrollment forms that you can print out and place in the boxes to get the customer to join this service.

Here is the one if you choose not to charge for this service.

enrollmentletternocost

 

Here is the form if you decide to charge for the service.

enrollmentletterwithcharges

 

If you wish to create your own, here are two MS Word documents you can download and use to get a start on.

BoxMinder for Free.doc

BoxMinder with cost.doc

 

 

 

 

3.4. Box File Setup

When you first install the software and run it, you will be displayed a screen called the Box File Creation Wizard. This screen is used to quickly setup your box file in the program for usage. Here is a screen shot of what it looks like.

boxsetupwizard

To create the boxes, you need to know some information about them. First, we assume that there are up to 4 different sized boxes in your store. Small, Medium, Large, and Corporate.

What you need to do is this. Determine the Starting Box number and the Ending Box number for each set of box sizes. In the default listed, we assume you are starting the box number for the Small sized boxes at 101 and ending at 160. This gives you 60 total boxes for the Small box size. And incrementing 1 box number at a time. If you have the same number of boxes - 60, but want to increment them by say, 5, then you would enter 100 as the starting box number and 400 as the ending box number, and of course the increment figure would be 5. After entering all the starting and ending box numbers, along with the increments, click on the Calculate button. This will calculate the number of boxes to be created in the file without actually processing and creating them. You can play around with the numbers until they match your layout of actual boxes. If you do not need Large or Corporate boxes, clear the starting and ending box numbers and the program will not calculate them.

After your calculations are correct, you can click on the Create Boxes button and the program will create the Box File records into the program. This saves time as apposed to manually adding all the box numbers into the Box File Maintenance screen.

If you make a mistake, there is an option under the System Setup screen menus that will allow you to Clear/Erase the box file entries. Caution, be sure to only run this during the setup process as if you select this option during actual usage, it will remove all the records and you will have to re-setup every box entry.

If you made a mistake, and cleared out all the records, you can re-run the Box File Setup Wizard, by either exiting the program or returning to the main screen. Then click on the Setup menu, then Box File Maintenance and there is an option under the Edit menu that will allow you to re-run this Wizard. This will only be visible if there are no records in the Box file.
 

Starting Box#: This is the beginning box number you want the box file to start creating records for this size from.

Ending Box#:. This is the ending box number you want the box file to end creating records for this size at.

Increment by: This is the Subject line in the Email or Text message to be sent.

 

Menu Options:

The main menu on this screen has extra options that you may need to be aware of, and we have described them below.

File:

  • Create Boxes - This option will actually take the calculations and create the actual box file entries.
  • Close - This option will close the screen and take you back to the originating screen. 

Edit:

  • Calculate - This option will calculate the number of boxes to create in the system.
  • Clear Entries - This option will clear the entries on the screen to allow you to re-enter the information needed.

Help:

  • Help - This option will display the Help file you are looking at now.
  • About - This option will display information about this software such as the Version number and Author.


Button Options:

  • Calculate - This option will calculate the number of boxes to create in the system.
  • Create Boxes - This option will actually take the calculations and create the actual box file entries.
  • Close - This option will close the screen and take you back to the originating screen.

 

 

 

3.5. Email Setup

This screen is used to setup the Email portion of the system. All the fields are pretty much self explanatory, but we will list them below with definitions. Be sure to completely fill out all the fields that are used for your individual store. When you received your software, these should already be filled out. If not you have the ability to add them on this screen.

emailsetup

Account: This is your assigned Account number of your store. This will be assigned from BoxMinder.com staff during the order process.

From Name: Name the Emails are to be listed From.

Subject: This is the Subject line in the Email or Text message to be sent.

Message: This is the actual message that will be sent in the Email/Text message. You can change this to whatever you want it to say.

 
Menu Options:

The main menu on this screen has extra options that you may need to be aware of, and we have described them below.

File:

  • Close. This option will close the screen and take you back to the originating screen

Help:

  • Help. This option will display the Help file you are looking at now.
  • About. This option will display information about this software such as the Version number and Author.

 

 

 

 

 

 

3.6. Email Setup - PRO Version

This screen is used to setup the Email portion of the system. All the fields are pretty much self explanatory, but we will list them below with definitions. Be sure to completely fill out all the fields that are used for your individual store. 

Account: This is your Account number of your store. We suggest either using your phone number or store number.

From Name: Name the Emails are to be listed From.

Mail From: Email address the notifications will be from.

Reply To: Email address any replies from the customers are to sent to.

User Name: User Name of the email account you are using.

Password: Password of the emails User Account.

SMTP: This is the SMTP address of the email server sending the emails from.

Port: Port to use for sending the emails through.

Connection: Connection Type.  Either Regular or SSL.

If not using Multiple Notification Types you will see a set of message definitions to be sent as described below.

Subject: This is the Subject line in the Email or Text message to be sent for mailbox notifications.

Message: This is the actual message that will be sent in the Email/Text message. You can change this to whatever you want it to say.

If using Package Notifications you will see another set of message definitions to be sent as described below.

Subject: This is the Subject line in the Email or Text message to be sent for Package notifications.

Message: This is the actual message that will be sent in the Email/Text message. You can change this to whatever you want it to say.

 
Menu Options:

The main menu on this screen has extra options that you may need to be aware of, and we have described them below.

File:

  • Close. This option will close the screen and take you back to the originating screen

Help:

  • Help. This option will display the Help file you are looking at now.
  • About. This option will display information about this software such as the Version number and Author.

 

 

3.7. Renewal Notification Setup Instructions

There is a noification section that will inform your customers and you if you choose when a box is coming due. There are four notifications that are currently available such as - 30 days, 14 days, 0 days and 20 days past due, which will automatically inactivate the box. The system will automatically send out the notifications based on your selections, or use the defaults of the 30, 14, 0, and -20 days, and will print a slip to place into their box with the same
notification, and will print the same for you to keep on record. It can also send you the notifications that those boxes are coming due, etc.

To activate this feature in the program, follow these instructions.

To show/activate this section of the program, go to the Setup menu, then System Options. This will display the System Options screen. To activate the Renewal Notification section, you need to check the box next to Use Renewal Feature. This will display the Renewal and Pricing button on the screen. Just click on it to show the Box Pricing and Renewal Info screen.

This screen will be displayed if you choose standard pricing.

This screen will be displayed if you choose 13612 pricing.  As it allows for breaking down different pricing for 1, 3, 6, and 12 month rental periods. These are per month pricing.

Section - Box Pricing:
There are two different pricing setups based on the Setup options. One is the standard pricing for boxes. One price for each size. This is used no matter if you renew for one month or 12 months. There are different prices available for each box size.

Fields:
PER MO. This field is the price for each month of the service.
1 MO. This is the price per month.
3 MO. This is a different price per month if paying for 3 months of service.
6 MO. This is a different price per month if paying for 6 months of service.
12 MO. This is a different price per month if paying for 12 months of service.
Of course each is specified by the box size used.

Section - Renewal Notifications:
There are four different renewal periods and notification messages that are available to use. The defaults are 30, 14, 0, and -20 days to send out notifications to your customers. based on the current date and their renewal date. The system will run through all of your box customers and check their renewal dates and send out notifications if they fall into one of the renewal periods. This process is done automatically so you do not have to bother with tracking this information.
There are also options to send the notifications, print the notifications, or to CC (carbon copy you) so that you are also notified when a customer notification is sent out. We offer this because you are not notified when this happens, as it is done behind the scenes.

When you activate this section as described, you will need to go into your Box Maintenance screen and update the Box records to reflect the rental Start Service Date, Begin Rental Date, and End Rental Dates. This will need to be
updated for every box rental. Of course the system bases the notifications on those dates.

There is not an invoicing system for this, as most stores already have an invoice system in place. Anyway, when a box rental pays for their box, you would go to their record, and the easiest way is to select the Length of Rental
drop down, then click the Extend Rental Period. This will update their record with the number of Months they paid for.

 

3.8. Box Transaction Feature

This option when activated from the Setup Options screen, will create a separate transaction record for each box whenever a notification is sent out to each box.  This is used to track notifications to each individual box.  You can review these transactions under the Box Maintenance screen abd viewing the transactions there.

3.9. Package Notification Feature

This option when activated will be used to send out Package Notifications to your box recipients when they recieve a package.  Now, this was able to be done using multiple notification types in the past, but this is a new section that has been make specifically for packages.

This will change the main screen to add a separate package scan button as shown.

Which will take you to this screen.  Here you can scan the tracking bar code on the package for each package and key in the box number it is to be delivered to.  You can scan /enter all the packages as they are received from the deliver carrier.

When finished scanning/entering all the packages, you will print the package sheets if you have choosen to print the package sheets under the setup screen.  This is very useful to stage the packages for the customer pickup. It prints a separate sheet for each box that has packages to be picked up, so you can easily just place the sheet on top of the package pile for each box.  You can also have the customer sign the sheet and you can file the sheet for proof of pickup and by whom.  Protect yourself, as remember you are liable for the package when it is received by the carrier. This is an option and if you choose not to print them, then the system will only send out a notification to the box holder that they have a package to pickup, otherwise it will send the notification and print the sheets.

3.10. Print Bar Code Labels

After setting up the Box file with all the entries associated with the actual boxes in the store, you will need to print the Bar Code Labels to be affixed to the boxes themselves. These consist of a separate bar code label for each mail box. They print on an Avery Label Style 5967 which will contain the readable bar code along with the Box Number. These will be used to affix to the actual mail box slot to be scanned. This needs to be performed prior to running the software in production. That is if you plan on using a bar code scanner to enter the boxes that have mail in them. Otherwise you can key each one individually into the system and no bar codes or bar code scanner is needed. But this may not be very cost effective.

 

Here is a layout of the labels that you will receive when selecting this option.

 

barlabels

 

You would peel each label off and stick on the associated back of the mail boxes for scanning.

 

4. Daily Processing Operations

4.1. Main Screen Options

When you run the program, you will be presented with the following screen. All options are accessible from this screen using either the displayed buttons or menu options.

Main Screen

Menu Options:

The main menu on this screen has extra options that you may need to be aware of, and we have described them below. 

File:

 

  • Backup/Restore - This option will allow you to Backup or Restore the system data files.
  • Scan - This option will allow you to start Scanning the boxes containing mail.
  • Send - This option will allow you to Send the Scanned boxes notifications to the Customers.
  • Exit - This option will close the screen and Exit the Program

 Setup:

 

  • Box Maintenance - This option will display the Box Maintenance screen to allow changes and entries in the Box file.
  • System Options - This option will display the System Options Screen.
  • Advertisements - This option will display the Advertisements file maintenance screen. You can Add, Delete, and Modify default Advertisement entries here.
  • Transactions - This option will display the Transactions screen which will display the past Transactions processed.
  • Print Labels - This option will print the list of bar code labels to be affixed to the back of the mail boxes and are used by the scanner to enter the box numbers into the scan process.

Help:

 

  • Help - This option will display the Help file that is built into the program. Similar to this Knowledge Book.
  • BoxMinder Home Page - This option will take you to the BoxMinder Home page on the Internet.
  • Check for Software Updates - This option will go out to the BoxMinder server and check to see if there are any software updates available to download.
  • About - This option will display information about this software such as the Version number and Author.

Button Options:

 

  • Scan - This option will allow you to start Scanning the boxes containing mail.
  • Send - This option will allow you to Send the Scanned boxes notifications to the Customers.
  • Exit - This option will close the program.

 

 

 

4.2. Scan Incoming

There are two basic options that get run daily. The first is to Scan Incoming. This option is used to scan the mail boxes that contain mail in them. After mail has been delivered and placed in the boxes, the attendant will click on this option off the main screen. A screen will be displayed like the one below and prompt the user to either Scan or Enter all boxes containing mail. The attendant will then grab the bar code scanner and walk over to the back of the mail boxes and scan the bar code labels associated with all the boxes that contain mail. This will enter the Box number into the program to send out a message or messages to the recipient of the box if they are setup to receive a notification. If they are not setup to receive a notification, it will just skip the process for that box. You can also key them in manually if there is no bar code scanner to use. 

After all the boxes are Scanned/Entered, you can select the Send button, which will cause the program to send out all the notifications to recipients that are signed up for the notifications and contain mail in their box.

After all notifications are sent out, you will be notified it has completed and you are done for the day. Fast and efficiently. And the Customers are happy that they don't need to stop in to check their mailbox.

Here is what the Scan screen looks like with the different options available.

main2

Box#: This is the where the box number is either entered or scanned into the system that contains mail in their box.

Grid: This grid will display the processing description of the boxes that were scanned. And will display what will happen when you click on the Send option.

 

Menu Options:

The main menu on this screen has extra options that you may need to be aware of, and we have described them below.

File:

  • Backup/Restore - This option will allow you to Backup or Restore the system data files.
  • Scan - This option will allow you to start Scanning the boxes containing mail.
  • Send - This option will allow you to Send the Scanned boxes notifications to the Customers.
  • Exit - This option will close the screen and Exit the Program 

Setup:

  • Box Maintenance - This option will display the Box Maintenance screen to allow changes and entries in the Box file.
  • System Options - This option will display the System Options Screen.
  • Advertisements - This option will display the Advertisements file maintenance screen. You can Add, Delete, and Modify default Advertisement entries here.
  • Transactions - This option will display the Transactions screen which will display the past Transactions processed.
  • Print Labels - This option will print the list of bar code labels to be affixed to the back of the mail boxes and are used by the scanner to enter the box numbers into the scan process.

Help:

  • Help - This option will display the Help file you are looking at now.
  • BoxMinder Home Page - This option will take you to the BoxMinder Home page on the Internet.
  • Check for Software Updates - This option will go out to the BoxMinder server and check to see if there are any software updates available to download.
  • About - This option will display information about this software such as the Version number and Author.


Grid Pop-Up Menu Options
:

If you right-click on the displayed grid, you will be presented with other options for the scanned items that may be helpful. 

Here are the options available to the scanned items.

Change Status - You can select one of the following options for the selected scanned record for this entry to be changed to.

NOTIFY BY EMAIL ONLY

NOTIFY BY SMS ONLY

NOTIFY BY BOTH

Delete Entry - This option will delete the selected record from the scanned entry grid. This is used incase you accidentally scanned a box without mail. Or, whatever reason.

Clear All Entries - This option will clear out all the scanned entries in the scanned grid. If you do this, you will need to re-scan all entries containing mail.


Button Options
:

  • Scan - This option will allow you to start Scanning the boxes containing mail.
  • Send - This option will allow you to Send the Scanned boxes notifications to the Customers.
  • Close - This option will close the screen and take you back to the originating screen.

4.3. Send Notifications

After you scan the boxes containing mail, you will select the Send Notifications option which will send out the necessary notifications to all the recipients that are signed up for this service. All others will be skipped. Here is a screen shot of what you see after the send is processed. This can be run from either the scan screen or the main screen.

sent

 

Menu Options:

The main menu on this screen has extra options that you may need to be aware of, and we have described them below.

 

File:

Backup/Restore - This option will allow you to Backup or Restore the system data files.

Scan - This option will allow you to start Scanning the boxes containing mail.

Send - This option will allow you to Send the Scanned boxes notifications to the Customers.

Exit. This option will close the screen and Exit the Program

 

Setup:

Box Maintenance. This option will display the Box Maintenance screen to allow changes and entries in the Box file.

System Options. This option will display the System Options Screen.

Advertisements. - This option will display the Advertisements file maintenance screen. You can Add, Delete, and Modify default Advertisement entries here.

Transactions - This option will display the Transactions screen which will display the past Transactions processed.

Print Labels - This option will print the list of bar code labels to be affixed to the back of the mail boxes and are used by the scanner to enter the box numbers into the scan process.

 

Help:

Help. This option will display the Help file you are looking at now.

BoxMinder Home Page - This option will take you to the BoxMinder Home page on the Internet.

Check for Software Updates - This option will go out to the BoxMinder server and check to see if there are any software updates available to download.

About. This option will display information about this software such as the Version number and Author.

 

Button Options:

Scan - This option will allow you to start Scanning the boxes containing mail.

Send - This option will allow you to Send the Scanned boxes notifications to the Customers.

Close - This option will close the screen and take you back to the originating screen.

 

5. How Do I....

5.1. Search for a Customer in the Mailboxes section

You will probably spend a lot of time in the Mailboxes section since this holds all the Mailbox and Customer information readly available.  We have made it pretty easy to find a specific Customer or Mailbox by using the filter bar at the top of the Mailboxes screen grid.  Here is a shot of what that looks like.

As listed above, we wanted to find who was in mailbox 101, so we keyed in 101 in the filter bar and pressed Enter.  This brought up or should I say filtered out all the other records that did not contain 101 in the Box field.

You can do the same for any of the listed fields in the Filter bar.  If you need to use a wildcard because you do not know the specific information, you can key in an asterisk (*) either prefixing or suffixing your selection.  Such as say you want to see all the boxes that contain the partial name - "star", then just key that into the Name field and with an asterisk before and after the characters like this - *star*.  And it will filter out and show you only the records that contain the characters star as listed below.

Of course you can perform this on any of the fields in the filter bar.

To clear out your filter, press the Esc key on the keyboard and all the filtering will be removed and all boxes will be displayed.

5.2. How do I change the Mail and Package notification messages that are sent.

Depending on if you have the Multiple Notifications option checked, here are the instructions.

If you have this option turned on, then you would need to modify the message using the Notifications Types option under the Setup menu, that is selected when sending the mail notification. And follow the instructions below but you will only be displayed the Package message to change.

If it is turned off, then you just need to Run the software, click on the Setup menu, then System Options. On this screen, you can either click the Edit menu, and select Email Setup, or click on the Email Setup button on the lower left part of the screen. This will display the Email System Setup screen. It should show you the messages that are sent for Mail and Packages. You can replace the defaults with whatever you wish to be sent. After making the changes,, please click on the Close button to save the changes.

Of course, you can remove the message part and only have a subject if you want it the shortest you can make.

 

5.3. Enter Account Number Into System

You may need to re-enter your account # to use the program properly.

Follow these steps.

From the Main Screen

Press the keys Crtl+E. This will bring up the following message.

Click OK to arrive at the Boxminder Account Setings entry screen

Enter Account # given to you and click Continue

You will be taken back to the main screen and be ready to use the system.

5.4. Maintain the Box File

There is an option off the Main screen Setup menu called Box Maintenance. This will display a screen with a list all the added Mailboxes that have been added to the system. This is where you can Add/Delete/Modify the Mail Box entries that are used in the system. After the customer turns in his/her completed Enrollment form, you will enter the information provided here. 

 

Menu Options:

The main menu on this screen has extra options that you may need to be aware of, and we have described them below.

File:

  • Close - This option will close the screen and take you back to the originating screen.

Edit:

  • New - This option will create a new record in the file.
  • Delete - This option will cause the selected record in the file to be deleted or erased from the system. This is a non-reversal option.

Help:

  • Help - This option will display the Help file you are looking at now.
  • About - This option will display information about this software such as the Version number and Author.

 

Button Options:

New - This option will cause a new record to be added to the file.

Close - This option will close the screen and take you back to the originating screen.

 

Fields:

  • Box# - This field is used to store the actual mail box number.
  • Customer# - This field is used to store an internal Customer number if needed.
  • Name - This is the Customers Name.
  • Address - This is the Customers Address line 1.
  • Address 2 - This is the Customers Address line 2.
  • Address 3 - This is the Customers Address line 3.
  • City - This is the Customer City.
  • State/Prov - This is the Customers State or Province.
  • Zip/Postal - This is the Customers Zip or Postal Code.
  • Country - This is the Customer Country.
  • Box Size - This field is used to determine the size of box assigned to this customer.
  • Main Phone - This is the Main phone number to contact this customer.
  • Fax - This is the Fax number of the customer.
  • PCS/SMS - This is the Cell phone number that will be used to Text the message to if selected to notify this way.
  • SMS Service - This is the service that the Cell phone is using.
  • Notification Emails - There are 3 different email addresses fields that can be used to notify the customer. Depending on the number of entries used determines the number of emails that will be sent to the customer.
  • Participation - These check marks either Email or SMS or both determines how they will receive the notifications.
  • Active - This check mark is used to determine if the box is active or not.
  • Notes - This area is available to place whatever notes you want to reference about the customer or box.
  • Start Service Date - This date is used to keep track of when the customer started the service of the box.  Original start date. 
  • Begin Rental Date - This date is the the beginning date of the current rental period.  And will change when renewed.
  • End Rental Date - This date is when the rental period ends and is also the renewal date and is used when sending out renewal notifications.
  • Length of Rental - This is what is used to determine the length of rental. If 12 months, then when the customer pays the bill for renewal, you just need to click on the Extend Rental Period button and the dates will automatically be increased by that period that is selected in this field.
  • Renewal Cost - The cost of the renewal is displayed here for easy access to know what the cost will be for the customer to renew for the selected period amount.

5.5. Maintain Advertisements

There is an option off the Main screen Setup menu called Advertisements. This will display a screen with a list of the added Advertisements that have been added to the system. This option is only available if you have the option turned on in the Options setup screen. Otherwise it is not accessible and not listed as an option.

Here is a layout of what you will see on this screen.

advertisements

 

Menu Options:

The main menu on this screen has extra options that you may need to be aware of, and we have described them below.


File
:

  • Close - This option will close the screen and take you back to the originating screen.

Edit:

  • New - This option will create a new record in the file.
  • Delete - This option will cause the selected record in the file to be deleted or erased from the system. This is a non-reversal option.

Help:

  • Help - This option will display the Help file you are looking at now.
  • About - This option will display information about this software such as the Version number and Author.
     

Button Options:

  • New - This option will cause a new record to be added to the file.
  • Close - This option will close the screen and take you back to the originating screen.


Fields
:

  • Advertisements - This field is what is used to create/edit advertisements that are stored in the system. This is used if you would like to add an advertisement to the end of the notification message that is sent to the customer. You do not need to use this as it is optional. But, if you do, you can add any number of messages that can be selected either on a daily, weekly, or whatever basis you decide. Just another way to help notify your customers of specials, or notices.

 

5.6. View Transaction List

There is an option off the Main screen Setup menu called Transactions. This will display a screen with a list of the daily transactions that have been processed. This is only informational and only shows an entry if you sent out the notifications. You can also clear out the entries to clean up the display grid.

Here is a layout of what you will see on this screen.

trans

Menu Options:

The main menu on this screen has extra options that you may need to be aware of, and we have described them below.

File:

  • Close - This option will close the screen and take you back to the originating screen.

Edit:

  • Clear All Entries - This option will clear the entries on the screen to help keep clutter down. This does not need to be performed, but if you would like to, the option is here.

Help:

  • Help - This option will display the Help file you are looking at now.
  • About - This option will display information about this software such as the Version number and Author.

5.7. Backup the Data Files

The backup feature is accessible from the Main Screen off the File Menu. Click File then select Backup/Restore Data, then Backup Data. .

This will open a window for you to select where you would like to save the backup.

By default, the backup file is named boxminderbackup.zip. The location is the data folder in the Boxminder software. The location can be changed. For example if you wanted to save the file to a flash drive or some other portable media device.

This is useful if you are moving the software to a new machine. Once you have made your save location selection, click on Save.

If everything went as planned, you will see the above screen.

5.8. Restore the Data Files

You can run a restore of the data files at anytime. You will restore from the zip file that was created when you performed the Backup as in the previous chapter. Our example restores from the Flash Drive we saved to in the previous chapter. To perform this operation just follow the steps below.

The Restore feature is accessible from the Main Screen off the File Menu. Click File then select Backup/Restore Data, then Restore Data.

This will open a window for you to select where your previously saved Backup is located.

Once you click Open, your files should be restored.

5.9. Check for Software Updates

If you have the System Options set to check for Software Updates Automatically, then every 30 days when you run the software, it will prompt you if you want to check for Software Updates.  If you select Yes to check, then the software will go out and check with our servers for any updates.  If an update is found, you will be prompted to download and install the updates.

If you would like to check at anytime, or, if you do not have it set to automatically check, you can Click on the Help menu on the Main screen, and select Checking for Software Updates.  And this will run the check mechanism at that given time.

 

 

5.10. Allow BoxMinder though my firewall

In Windows, you can set the Windows Firewall to block or unblock certain programs. BoxMinder may be blocked by your firewall or anti-virus software from connecting to the internet.

Here are instructions to unblock:

Open the Control Panel

Select System and Security

In the Windows Firewall section, select Allow a program through Windows Firewall.

Unchecking the box to the left of the program name disallows it from accessing network resources, while checking it allows access.

If the program you wish to block or unblock is not listed, you can click the "Allow another program..." button to add it.
Choose the application in the list and select "Add". If the program is not in this list, use the "Browse..." button to select the program file manually.

You will have to click the "Change settings" button at the top of the screen so you may click on "Allow another program"

Highlight Boxminder and click on Add

Now the Boxminder software is allowed.

Click OK to close

5.11. Send a test message to a new customer?

When you get a new customer to sign up for the service, you will need to enter their information into the Box file so that they can start receiving notifications when they have mail or packages to be picked up. To perform this task, of course you go to the Box File Maintenance screen and key in their information.  

After you are done entering their particulars, it would be wise to send them a quick test message to their phone and/or email addresses that have been entered.  This way, you can find out if you entered the data correctly and if they gave you the correct information.  

To send a test notification it is very simple.  Looking at the Box file maintenance screen you will see a little green icon next to the Notification Email fields with an @ sign on it.  

Box Maintenance Screen

Click on this icon and it will send out the notifications to the specified/selected notification destinations.  Be it text and/or emails accounts that you entered into the screen.  Of course the notification will only be sent if the customer is active and has a notification selection option turned on.  It will send the test message to all the valid selections.

This is very helpful to determine if the information you have in the system is valid and correct.  And you can start sending notifications to this customer.

You can also use this simple process to check at anytime to make sure they are getting their messages.  Like if they come into the store and say they are not getting notified, run a quick test message to see if they are actually getting notified.

 

5.12. Add SMS services to system.

The system comes already setup with most of the popular SMS services in the USA.  But, there may come a time you will need to add more to accomodate your stores specific needs and customers.  It is very simple to add the services and here are the instructions to do so.

From the Main screen of the program, click on the Setup menu at the top of the screen, and click on System Options.  This will display the System Options screen.  From here you can either select the Edit menu, the SMS setup, or click on the SMS Setup button near the bottom left of the screen.  Either of these selections will display the SMS Setup screen as displayed below.

This screen will show you all the different SMS Service names and Service addresses currently in the system that are needed to send a text message to their customers.  

To add one, or many, click on the New button.  Key in the Service Name and the Service Address needed to send an email to a text message on their customers phones.  You will need to find out what that Service Address is for each Carrier before this will work.

Here is a list that has not already been added automatically and can be added manually.

Boost Mobile - @sms.myboostmobile.com

Here is a list of the Canadian Carriers that we have information on that can be used.

Bell Canada – @txt.bellmobility.ca
Bell Mobility (Canada) – @txt.bell.ca
Fido – @fido.ca
Microcell – @fido.ca
President's Choice – @txt.bell.ca
Rogers Canada – @pcs.rogers.com
Solo Mobile – @txt.bell.ca
Telus – @msg.telus.com
Virgin Mobile Canada – @vmobile.ca
Koodo – @msg.koodomobile.com
Chatr – @pcs.rogers.com
Sasktel – @sms.Sasktel.com

If you need others, you can contact or lookup on-line the different carrier information as most have this information readily available.

Add as many as you need and they will become selectable in the Box Maintenance section of the Cell Service for the Cell numbers to send notifications to.

 

5.13. Export the Box File information to an Excel spreadsheet

You may want to export the Mailbox file information to be used outside the system for some reason.  If you do, you can export the data from the Mailbox file to different data formats such as an Excel spreadsheet.  Here is how you can do this.

First, open the Mailbox screen.

Click on the File menu, then Export Data file.

You will see this screen.

Click on the option for Excel spreadheet.  And click next.

You can click on the Include column titles if you wish, otherwise click the Next button.

Click on the Next button.

Click on the Next button.

Click on the Next button.

Click on the Next button.

Select the name and where you want to save the Excel file and click on Execute.

This will export the information from the Mailbox file and you will have a new Excel file to be used for whatever you wish.

This task is completed.

6. FAQ's

6.1. What is the differences between the SaaS version and PRO version?

Here are the main differences between the SaaS version and the PRO version of BoxMinder.

SaaS Version:

We supply the notification account (email address) that is used to send the notifications out to your customers.
You are limited to 250 total notifications per day.
The cost is $90.00 per year.
If the service is not renewed each year, the account will be cancelled and will not function.

PRO Version:

You supply your own email address to use.
This makes it great for any responses from you customers as you receive them directly to your email account.
The PRO version using your own email account is only limited to what your ISP or email provider allows per day.  If using a Gmail account, the limit is 2000 per day for a paid G Suite account or 500 for a free version.  If using Office 365 the limit is 3600 per hour.  You would need to check with your ISP for information if using another account.
The cost is $199.00 to purchase the software. - One time fee.
There is a $90.00 per year fee (after the first year) for the Support/Upgrades/Updates license.  Which of course is optional.
Meaning the PRO version will still run without the Support/Upgrades/Updates license being renewed. 

 

6.2. How many notifications can be sent out per day?

The current SaaS (Software as a Service) version allows for up to 250 notifications to be sent per day.  

The PRO version using your own email account is only limited to what your ISP or email provider allows per day.  If using a Gmail account, the limit is 2000 per day for a paid G Suite account or 500 for a free version.  If using Office 365 the limit is 3600 per hour.  You would need to check with your ISP for information if using another account.

6.3. Can I get any bounced or reply emails sent to my own email address?

The answer is Yes. 

To do this you will need to change the Mail From and Reply To email addresses in the system setup to reflect your own email address. To accomplish this task, please follow these instuctions.

Run the program.

Click on the Setup menu on the main screen, then click on System Options.

Click on the Edit menu on the Setup Options screen, then click on Email Setup.

You should be displayed the Email System Setup screen.

Press the following Key Strokes on your keyboard. - Ctrl-V

This should display the Mail From and Reply to email addresses.  Change these two fields to the email address you wish to receive replies and bounced emails to, then click on the Close button.

Now any reply or bounced email will be sent to your own email address, so you can see if there are any issues or replies with emails that are sent out to your customers.

6.4. Sometimes it seems the customer is not getting notified.

If you suspect or the customer says they are not receiving notifications, here are a few things you can do to. First, you can try sending them a test message to their account. This you can do on the Mailbox maintenance screen. There is a button to do so on the right hand side of the screen. Or, you can send them a direct message by clicking on the button at the bottom left hand corner of the screen. If the customer does not get the notification, then you can check into this further. If sending a text message, be sure to ask the customer to verify the information you have for them in the system. Both the phone number and the service they use. Correct if necessary and try again.

If sending emails, then obviously check the email address for errors.
If the email address is correct, then there is the strong chance that the message is being sent to their spam folder or the email account is blocking the message thinking it is spam. Have the customer whitelist the email address of your account@boxminder.net if using the SaaS version, or your email address if using the Pro version.

If all else fails, send us a request and we can check to see if there are bounced records in the account server for this user. You can also change your settings so you can obtain the bounced and replies. Can I get any bounced replies 

If being sent to spam, you can also try changing the notification message that is sent off to the customers. You should edit message that is sent to include your store information or other informative text. To do this, it depends on the settings that you have in your system. If you are sending multiple notification types (where you select the message that is being sent, when you select the send option) then you would edit the information in the Notification Types Maintenance. If not using the multiple Notification types, then this would be under the System Setup, then Email setup screen.

6.5. Does BoxMinder support 64-bit Windows?

YES!

The same installer can be used on 32-bit or 64 bit Windows.

6.6. How can I receive the return emails from my users?

If you wish to receive emails from your customers that have received a notification, you can change the setup to your own email address for the return email address.  

To do this, run the program, click on the Setup menu, then System Options.  When the System Options screen is displayed, click on the Email Setup icon, or the menu option under Edit.

When you are displayed this screen, you can press the Crtl-V key to see the Mail From and Reply to email address fields.  Just change the Reply to email address with your own.  Click on the Close button and you are done.

Now, if a customer replies to the notification, you will receive it via your own email address.

 

6.7. What kind of scanner would you recommend for this?

Depending on the distance from your computer to the actual mail boxes that you would be scanning, we have a couple of suggestions.

We use a scanner from Metrologic called the Voyager BT. It is pretty popular as far as an inexpensive cordless scanner. Has a range of about 33'. You can probably pick one up on Ebay cheap. We also deal with Datalogic.  They have a wireless scanner called Quickscan. Little tougher to setup and pair with the base, but has a little farther range if needed. That is the main concern is how far away your computer base is from your mail boxes.

Also available is a Symbol LS4278 Wireless Bluetooth Barcode Scanner, it has a range of around 55'.

If distance is not an issue, then I would recommend the Voyager BT.  Make sure you purchase one that connects via USB.

Run a search on Ebay for the Metrologic Voyager BT - if you are looking for a good used one.

New - Honeywell Voyager 1202g Scanner - Honeywell Voyager 1202g - Via Amazon

Here is another very inexpensive bluetooth scanner we found on Amazon. - BCST-10 Bluetooth Laser Scanner from Inateck.  It runs around $69. Here is a direct link: http://smile.amazon.com/dp/B00DZFOH4W

 

6.8. I noticed there was a price increase.

Unfortunately you are correct.  There was a significant price increase to the service back in 2016 up to $90.00 per year.  This was needed to ensure the survival of this product and to fund and fuel further development.

While we really did not want to increase the yearly price, it was deemed necessary based on our cost increases.  As you may have noticed, we have spent numerous development hours to design/create new features and options to bring forward a product that not only functions well, but advances its usability to allow for more automated options to occur.  Such as automatically sending out notifications when the customers box is coming due, package notifications, and much, much more.  We have also added internal development to allow for future enhancements to take place.  We did this so that there should be no new price increases for a long time.

Since this product is only used in a niche market for mailbox rental stores, the costs to support and develop required us to increase the price. 

We have discussed this internally, along with some of the end customer who use the software. We came to the comclusion and feel this is a fair price for the customer along with us to keep things rolling along.  Actually, most of the customer we discussed this with thought the price should be much higher, but we opted to keep it in the affordable range.

Hopefully you understand and agree that for the price, this service cannot be beat.

 

7. Error Messages

7.1. SMTP PROTOCOL ERROR 452... TEMPORARY FAILURE

If you receiving this error - SMTP PROTOCOL ERROR 452...TEMPORARY FAILURE - when sending your notifications, it means that one of your recipients email addresses has an attached domain that is not working.  You will need to disable the email address in question, or correct it to a valid domain.

 

8. System Requirements

8.1. System Requirements

Microsoft Windows XP/Vista, 7, & 8 operating system

Minimum 10 MB of free hard disk space

CD-ROM drive to install from CD

133 MHz processor or higher

32 MB of memory or higher

VGA or higher monitor resolution displayed at 640x480 pixels minimum and at least a minimum of 256 colors.

Windows-compatible modem or Internet connection required for download of program if not received on CD

Technical Support

for technical support, please visit www.boxminder.com

 

9. Registration/Purchasing

9.1. Registration/Purchasing

BoxMinder SaaS charges a fee of $90.00 per year per store. Not per month, Yes, we said $90.00 per year. This price includes the software itself and the automatic communication service, as well as full product support and software updates. Any location that has more traffic than 250 email/text messages per day is subject to additional charges based on the volume of messages sent.

BoxMinder PRO charges a fee of $199.00 for the software itself, and allows you to use your own email account to send the notifications to your customers. It is a one time fee for the software, and allows you Support/Upgrades/Updates for a period of (1) one year. After that year, you have an option to purchase Support/Upgrades/Updates for an additional year. Or, you can keep what you have and run it as there would be no additional charges since you paid for the software.

You get full usage of the software product along with the communications account to send out the emails and texts to your customers.

By Credit Card

You can also register by going to http://www.starresoft.com/bmpurchase.htm on the internet.

Here you will find the instructions to pay by credit card.

After receiving funds, your account will be added or updated, based on it's status. 


Thank you for supporting our software.

9.2. How To Enter Registration Code

Once you receive the e-mail which contains your registration codes, you can enter them by clicking the Windows start button, All Programs, BoxMinder, Utilities and then click on Register Program.

A dialog box will appear and simply enter the name and key into the fields.

You must enter the information exactly as they appear on the e-mail you received. After you have entered the Name & Key, click OK.

Another window will appear and you should receive the following message:

Click OK to exit.

9.3. How To Enter Registration Code - Windows 8

If you need to enter your registration codes and your operating system is Windows 8, you can enter them by first doing a search. From the desktop, just tap WINKEY (or CTRL + ESC) and start typing. The standard Search appears, with a search pane on the right. Or, if you're already at the Start screen, just start typing.

As you type a search,

search results appear on the left.

Then all you need to do is select the program from the list that you wish to register.

A dialog box will appear and simply enter the name and key into the fields.

You must enter the information exactly as it appears on the e-mail you received.
After you have filled in the fields, click OK.

Your program is now registered.

9.4. EULA - End User License Agreement

End User License Agreement for Starre Enterprises Software

This EULA is a legal agreement between you (either an individual or a single entity) and Starre Enterprises for the Starre Enterprises Software accompanying this EULA, which includes the accompanying computer software, and may include associated media, printed materials and any "online" or electronic documentation ("SOFTWARE"). By installing the SOFTWARE, you agree to be bound by the terms of this EULA. If you do not agree to the terms of this EULA, you may not install or use the SOFTWARE.

SOFTWARE PRODUCT LICENSE

The SOFTWARE is protected by copyright laws and international copyright treaties, as well as other intellectual property laws and treaties. The SOFTWARE is licensed, not sold.

1. GRANT OF LICENSE. This EULA grants you the following rights:

Software. You may install, use, access, display, run, or otherwise interact with ("RUN") one copy of the SOFTWARE, on a single computer, workstation, terminal, hand held PC, pager, "smart phone," or other digital electronic device ("COMPUTER"). The primary user of the COMPUTER on which the SOFTWARE is installed may make a second copy for his or her exclusive use on a portable computer.

Storage/Network Use. You may also store or install a copy of the SOFTWARE on a storage device, such as a network server, used only to RUN the SOFTWARE on your other COMPUTERS over an internal network; however, you must acquire and dedicate a license for each separate COMPUTER on which the SOFTWARE is RUN from the storage device. A license for the SOFTWARE may not be shared or used concurrently on different COMPUTERS.

Reservation of Rights. All rights not expressly granted are reserved by Starre Enterprises.

Accessing Services Using the SOFTWARE. Your use of any service accessible using the SOFTWARE is not covered by this EULA and may be governed by separate terms of use, conditions or notices.

2. RESTRICTIONS.

You must maintain all copyright notices on all copies of the SOFTWARE.

Limitations of Reverse Engineering, De compilation and Disassembly. You may not reverse engineer, decompile, or disassemble the SOFTWARE, except and only to the extent that such activity is permitted by applicable law notwithstanding this limitation.

Rental. You may not rent or lease or lend the SOFTWARE.

Software Transfer. You may permanently transfer all of your rights under this EULA one time, provided you retain no copies, you transfer all of the SOFTWARE (including all component parts, the media and printed materials, any upgrades, this EULA and, if applicable, the Certificate of Authenticity), you do not receive any payment or other compensation for transferring the SOFTWARE and the recipient agrees to the terms of this EULA. If the SOFTWARE portion is an upgrade, any transfer must include all prior versions of the SOFTWARE.

Support Services. Starre Enterprises may provide you with support services related to the SOFTWARE ("Support Services"), in its discretion. Use of Support Services, if any, is governed by the Starre Enterprises policies and programs described in the user manual, in "online" documentation, and/or other Starre Enterprises-provided materials. Any supplemental software code provided to you as a part of Support Services shall be considered part of the SOFTWARE and subject to the terms of this EULA. With respect to technical information you provide to Starre Enterprises as part of the Support Services, Starre Enterprises may use such information for its business purposes, including for product support and development. Starre Enterprises will not utilize such technical information in a form that personally identifies you except to the extent necessary to provide you with support.

Replacement, Modification and Upgrade of the Software. Starre Enterprises reserves the right to replace, modify or upgrade the SOFTWARE at any time by offering you a replacement or modified version of the SOFTWARE or such upgrade and to charge for such replacement, modification or upgrade. Any such replacement or modified software code or upgrade to the SOFTWARE offered to you by Starre Enterprises shall be considered part of the SOFTWARE and subject to the terms of this EULA (unless this EULA is superseded by a further EULA accompanying such replacement or modified version of or upgrade to the SOFTWARE). In the event that Starre Enterprises offers a replacement or modified version of or any upgrade to the SOFTWARE, (a) your continued use of the SOFTWARE is conditioned on your acceptance of such replacement or modified version of or upgrade to the SOFTWARE and any accompanying superseding EULA and (b) in the case of the replacement or modified SOFTWARE, your use of all prior versions of the SOFTWARE is terminated.

3. TERMINATION. Without prejudice to any other rights, Starre Enterprises may terminate this EULA if you fail to comply with the terms and conditions of this EULA. Starre Enterprises may terminate this EULA by offering you a superseding EULA for the SOFTWARE or any replacement or modified version of or upgrade to the SOFTWARE and conditioning your continued use of the SOFTWARE or such replacement, modified or upgraded version on your acceptance of such superseding EULA. In addition, Starre Enterprises may terminate this EULA by notifying you that your continued use of the SOFTWARE is prohibited. In the event that Starre Enterprises terminates this EULA, you must immediately stop using the SOFTWARE and destroy all copies of the SOFTWARE and all of its component parts.

4. COPYRIGHT. All title and copyrights in and to the SOFTWARE (including but not limited to any images, photographs, animations, video, audio, music, text and "," incorporated into the SOFTWARE), the accompanying printed materials, and any copies of the SOFTWARE, are owned by Starre Enterprises or its suppliers. All title and intellectual property rights in and to the content which may be accessed through use of the SOFTWARE is the property of the respective content owner and may be protected by applicable copyright or other intellectual property laws and treaties. This EULA grants you no rights to use such content. If this SOFTWARE contains documentation which is provided only in electronic form, you may print one copy of such electronic documentation. You may not copy the printed materials accompanying the SOFTWARE.

5. EXPORT RESTRICTIONS. You agree that you will not export or re-export the SOFTWARE, any part thereof, or any process or service that is the direct product of the SOFTWARE (the foregoing collectively referred to as the "Restricted Components"), to any country, person or entity subject to U.S. export restrictions. You specifically agree not to export or re-export any of the Restricted Components (i) to any country to which the U.S. has embargoed or restricted the export of goods or services, which currently include, but are not necessarily limited to Cuba, Iran, Iraq, Libya, North Korea, Sudan and Syria, or to any national of any such country, wherever located, who intends to transmit or transport the Restricted Components back to such country; (ii) to any person or entity who you know or have reason to know will utilize the Restricted Components in the design, development or production of nuclear, chemical or biological weapons; or (iii) to any person or entity who has been prohibited from participating in U.S. export transactions by any federal agency of the U.S. government. You warrant and represent that neither the U.S. Commerce Department, Bureau of Export Administration nor any other U.S. federal agency has suspended, revoked or denied your export privileges.

6. DISCLAIMER OF WARRANTIES. Starre Enterprises AND ITS SUPPLIERS PROVIDE THE SOFTWARE "AS IS" AND WITH ALL FAULTS, AND HEREBY DISCLAIM ALL OTHER WARRANTIES AND CONDITIONS, EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO ANY (IF ANY) IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, OF FITNESS FOR A PARTICULAR PURPOSE, OF LACK OF VIRUSES, AND OF LACK OF NEGLIGENCE OR LACK OF WORKMANLIKE EFFORT. ALSO, THERE IS NO WARRANTY OR CONDITION OF TITLE, OF QUIET ENJOYMENT, OR OF NONINFRINGEMENT. THE ENTIRE RISK ARISING OUT OF THE USE OR PERFORMANCE OF THE SOFTWARE IS WITH YOU.

7. EXCLUSION OF ALL DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL Starre Enterprises OR ITS SUPPLIERS BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, DIRECT, INDIRECT, SPECIAL, PUNITIVE, OR OTHER DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR ANY INJURY TO PERSON OR PROPERTY, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, FOR LOSS OF PRIVACY FOR FAILURE TO MEET ANY DUTY INCLUDING OF GOOD FAITH OR OF REASONABLE CARE, FOR NEGLIGENCE, AND FOR ANY PECUNIARY OR OTHER LOSS WHATSOEVER) ARISING OUT OF OR IN ANY WAY RELATED TO THE USE OF OR INABILITY TO USE THE SOFTWARE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF Starre Enterprises OR ANY SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS EXCLUSION OF DAMAGES SHALL BE EFFECTIVE EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

8. LIMITATION AND RELEASE OF LIABILITY. Starre Enterprises has included in this EULA terms that disclaim all warranties and liability for the SOFTWARE. To the full extent allowed by law, YOU HEREBY RELEASE Starre Enterprises AND ITS SUPPLIERS FROM ANY AND ALL LIABILITY ARISING FROM OR RELATED TO ALL CLAIMS CONCERNING THE SOFTWARE OR ITS USE. If you do not wish to accept the SOFTWARE under the terms of this EULA, do not install the SOFTWARE.

9. GOVERNING LAW. If you acquired the SOFTWARE in the United States of America, the laws of the State of North Carolina, U.S.A will apply to this contract. If you acquired this SOFTWARE outside of the United States of America, then local law may apply. 

10. Version History

10.1. Version History

There is a web page setup with the version history of this product.  Here is the link.

http://www.starresoft.com/bmhistory.htm