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Star Envelope Printer

Everything you need to install, administer, and use the Star Envelope Printer Pro Software

1. Introduction

1.1. Introduction

The Star Envelope Printer Pro program was written to create a simple way to create Envelopes on your printer.

These Envelopes will be printed on a Standard Laser, or Ink-Jet printers.

There are many features and options that allow you to customize the way this program is used and make it more suitable for you own Personal or Company needs.

Using this program will allow you or your firm to save time in the creation of your Envelopes.  You can create your full mailing database to easily select your addresses to print envelopes for.

Most of the features included in this system has been developed with the end-user in mind, as most of them have come from requests of our users. You can easily change the options to customize it more to your liking by using the different setup options in this program. It can handle up to 6.7 Trillion records, which for all purposes, should be able to handle your data requirements. There are Import/Export capabilities, along with a Data Backup feature to help control your data protection requirements. Read through this help file, as most of the features and functions are described within.  As a registered user, you are eligible to receive all upgrades and updates to this program for a period of 1 year (365 days). This is our policy for all of our products.

1.2. Available Versions

Here are the versions that are available on our website.

SE - Single User Edition.
This version is for a Single User installed on a Single workstation.

NE - Network Edition.
This version is used in a Network Environment that will allow up to 5 Concurrent users to access one central database of addresses that is shared between all users.  The database can be copied to either a Shared Workstation or a Network file server.

 

2. Installation

2.1. Where to obtain software

You can obtain the current version of this program, or obtain the different utilities for this program by going to:

http://www.starenv.com

2.2. How do I download and install the software?

Instructions to download this software.

STEP ONE: Download Star Envelope Printer Pro.

Star Envelope Printer Pro is distributed in a self-extracting executable file. You can download this software from our web site at http://www.starresoft.com/envdownload.htm
You don't need any external programs to install and setup Star Envelope Printer Pro on your PC, just follow the instructions below.

In these instructions we assume you are using Windows XP, NT, Vista or Windows 7.

Once you arrive at the site listed above, you will click the download button for the version you require. Either the (SE) Single User Edition or the (NE) Network Edition. After you do this: 

With Internet Explorer, a dialog box will appear asking you to either Run, Save or Cancel. 

With Firefox, it will ask to Save or Cancel. 

The best option is to save the file. Then it may ask where to save the file. The default that pops up is the best and safest option. Then select Save.

STEP TWO: Install Star Envelope Printer Pro

Once you have downloaded Star Envelope Printer Pro software, you are ready to install it. After the download is finished, the dialog box will say Download Complete. From here you will select Run (Internet Explorer) or Double Click the downloaded file (Firefox).

This will open up the installation dialog box. Just follow the instructions. During the installation, you will be prompted to accept the license agreement, along with other information needed to perform the installation.  When the program is finished installing, and you are running Windows XP or earlier, you will be prompted to run the software.  If you are running Windows Vista or Windows 7, the installation program will close and you will be finished with the install.

You are ready to run the software. An Icon should have been placed on your desktop. Simply double click and the software will run.

 

2.3. Installing Software

To install the software, just run the executable software that was downloaded.  You will be prompted to accept the agreement, and it will ask you for the installation folder. 

Please be sure to accept the defaults while installing the software.

After you have completed the installation, you are now ready to run the software and setup the features that are inside.

 

2.4. When I download the software, it states the file is corrupt. What do I do?

You need to delete the file you downloaded. Then, be sure to clear the temporary files in your browser. Then try re-downloading. It should download fine and install.

If you do not know how to delete your temporary files, here are the instructions for deleting them from Internet Explorer and Firefox browsers.

Internet Explorer:
Run the program. Click on the Tools menu, then Internet Options. This will display the Options screen. Click on the Delete button listed under Browsing History. Then Click on the Delete File button listed under Temporary Internet Files. Then Click on Yes when prompted. Then Click Close, then OK. This will delete your temporary files from the system.

Firefox:
Run the program. At the top of the Firefox window, Click on the Tools menu, and Select Clear Private Data...The Clear Private Data window will open, allowing your to select which private data you want to clear. Check mark the data you want to clear, then click on Clear Private Data Now, to clear the data; or click on Cancel, to close the Clear Private Data window, without clearing any private data.

2.5. Running The Software

After you have successfully installed the software onto your computer, you are now ready to run the software for the first time.

If you installed this software onto a computer that is running Microsoft Windows XP or earlier, you would have been prompted to run the software after the installation process.

To run the software, you have two options.  If a shortcut was placed onto your desktop, you can run the software by just dbl-clicking on the icon called Star Envelope Printer Pro.

If a shortcut was not installed, or if you do not want to run it from the shortcut, you can run it via the Windows program menu. Click on the Start Button which is located at the bottom left corner of the desktop screen. This will activate the Program menu system. Then click on the All Programs option, then Star Envelope Printer Pro option, then Star Envelope Printer Pro. This will launch the software.

2.6. Upgrading

After the software has been installed, you can periodically check to see it there are any updates to the software available. To do this, it is easiest to just run the software, click on the Help menu from the main screen, then click on Check for Updates.

You will be prompted to check for updates. Click Start & If your computer is connected to the Internet, it will check with the StarreSoft website for any updates that might be available.

If any are found, you will then be prompted whether or not you would like to download and install the updates/upgrades to your computer.

If you wish, you can always just check our website at www.starenv.com and the latest version will be listed on the main screen.

To check to see what version you have on your machine, you can just run the software, click on the Help menu, then click on About...  This will tell you the version you are currently running.

2.7. How do I move this system to another workstation?

Here are the instructions to copy the program and files over to a new system.

The first thing you want to do is to install the original installation program on the new computer.  This needs to be the original version you purchased so the registration codes that you have will unlock it from the trial version to the registered version.  This will set up the new system to run the program.  The only problem is that there will be no data in the new program.  You need to copy the old files from your old computer to your new computer.

Just run a backup of the data from within the program - just click on File, Backup/Restore data.  Select Backup and the files should be backed up to a file called envfiles.zip.  You can just copy this file to the new computer and run the restore function, this will ask where the restore file is, just select where you put it and your data should be restored completely.

If you no longer have the original installation and are not current with your Support/Upgrades/Updates license, then you would be required to purchase the upgrade to the latest version as we do not store older versions on our server for download.  The upgrade purchase page is available here: http://www.starresoft.com/envupurchase.htm

If you are running the current version on the old machine, then just download the software from our web site as the registration codes you already have will unlock it from the trial version to the registered version.

If you are going to be upgrading to the latest version, you will find the information below for upgrading..

2.8. Is there an Uninstall feature

Yes, just click on the Windows Start button, then Programs, Star Envelope Printer Pro, Utilities, Uninstall.

This will un-install the software from your computer.

 

3. Setup

3.1. Initial Setup

There is a setup section that should to be addressed before this system is ready for processing.  Here is a description of what should be setup.

To access the System Setups, just run the program and click on the Options menu.  The first selection, Return Address Options and the second selection, Printer Settings/Options should be addressed before you begin.

Return Address Options: See 4.4 Adding Return Addresses to the Database / Program.

Printer Settings/Options:  You will need to let the Star Envelope printer Pro Software know what kind of printer you have.  You will need to set these setting depending on the operation of the printer you will be using to print your envelopes.

After you have made changes to the Default printer ( the one you will be using )  Click the Check button at the bottom of the screen to save your changes for the selected printer.

 

3.2. Adding and Editing Envelope Sizes / Settings

Here are the instructions to Add new Envelope Sizes/Settings in the program.

Just run the program. Click on the Options menu.



Then click Envelope Type/Sizes.

This screen is used to define the different envelopes that are used in this system.  You can add any number of different envelopes, all you need to do is add them.  You will need to define the sizes and where you want the different fields to be printed on the envelope.

To add an envelope, just click on the + (plus sign), then give it a name. You can edit an envelope by selecting it from the list and changing the values in the envelope fields. Here are the fields that are available and need to be defined.

Envelope Name: - This is just a name that describes the envelope.  You can change these or add as many as needed.

Envelope Height: - This is the actual height of the Envelope that you are defining.  This is a digit field, with decimals and in defined by inches.

Envelope Width: - This is the actual width of the Envelope that you are defining.  This is a digit field, with decimals and in defined by inches.

Return Address Top: - This is the position of the Top of the Return address from the top of the envelope.  This is a digit field, with decimals and in defined by inches.

Return Address Left: - This is the position of the Left side of the Return address from the left side of the envelope.  This is a digit field, with decimals and in defined by inches.

Mailing Address Top: - This is the position of the Top of the Mailing address from the top of the envelope.  This is a digit field, with decimals and in defined by inches.

Mailing Address Left: - This is the position of the Left side of the Mailing address from the left side of the envelope.  This is a digit field, with decimals and in defined by inches.

Attention Top: - This is the position of the Top of the Attention field from the top of the envelope.  This is a digit field, with decimals and in defined by inches.

Attention Left: - This is the position of the Left side of the Attention field from the left side of the envelope.  This is a digit field, with decimals and in defined by inches.

Logo/Graphic Top: - This is the position of the Top of the Logo/Graphic field from the top of the envelope.  This is a digit field, with decimals and in defined by inches.

Logo/Graphic Left: - This is the position of the Left side of the Logo/Graphic field from the left side of the envelope.  This is a digit field, with decimals and in defined by inches.

You can change the print settings and spacing on this screen too.

If you have any direct questions, please let us know and we will try to help in any way we can.

3.3. Load a Logo to Print on the Envelope

There are two options available to load a logo into the program to print on the envelope.

The first is to have a bitmap (.bmp) file of the logo you wish to print. To load the logo, just run the SEPP program, click on the Options menu, then Return Address option. This will display the different Return Address records that you have defined in the system. Select the one you wish to place a logo to print with.  Be sure to have the option - Print/Display Logo Image selected with a check mark. There will be a logo field that is displayed on the bottom left hand corner of the screen. You have to Right click on the logo field to display the logo load options. To load a logo, just click on Load. This will prompt you to load a logo file.  You can use any Bitmap file and it will be saved into the system for the selected Return Address and will print on the envelopes. If you would like to delete a logo, just follow the same selection, but select delete instead of load. 

The second option is to copy a logo/picture from a graphic program that is being viewed. You can normally just copy and paste a gif or jpeg image. Just open the picture in your favorite image program and Copy it.  Usually by pressing Ctrl-C, or if there is an Edit menu, click on it and then click on Copy.  Then just run the SEPP program, go to the Options menu, then click on Return Address Options. You can Right-Click on the Logo area and click Paste. This will load the  the picture for you.



The logo size should be in the area of 60x60 pixels as this will fit nicely next to most Return addresses.  You can also make it larger and have it contain the Return address information if you wish and omit the actual return address characters.

You can experiment with different sizes to see what fits your needs the best.

You can also perform these options on the main screen, if you have the Print/Display logo option selected for the Return Address record selected.

3.4. Loading pictures other than Bitmap images

Sorry, we have only included bitmap images to the program at this time.  You can however copy and paste a gif image I believe.  Just open the picture in your favorite image program and Copy it.  Usually by pressing Ctrl-C, or if there is an Edit menu, click on it and then click on Copy.  Then just run the Envelope Program, go to the Options menu, then click on Return Address Options. You can Right-Click on the Logo area and click Paste.  This will load the picture for you.

 

3.5. How do I make the addresses print in BOLD or change the Fonts?

If you want the Return or Mailing address, Message or Attention field to print in BOLD, run the program, click on the Options menu on the Main screen, then click on the Font option, select the field you wish to make BOLD.

This will display the Font selection screen, then select the Font Style of BOLD. Then click on the OK button.

This is also used for changing the Fonts.

 

 

3.6. Changing the Color of the Fields That Print

You just need to change the Font settings in the program. Just run the program, then click on Options, then Fonts, then select the field you wish to change the color of.

When you select the field, you will be displayed a Font selection screen. Just click on the Color box at the bottom left corner to select the color. When you are finished click OK.

3.7. Network Setup Instructions

Star Envelope Printer Pro Network Edition
Network Setup Instructions

To set up the Network Version of this software, you must follow these instructions.

1. Install the Star Envelope Printer Pro Network Edition program onto your workstation. Along with any other workstations that will be running the software.

2. If you installed it to the default folder, then there will be a folder called

C:\Documents and Settings\USER NAME\Application Data\Star Envelope Printer Pro\data (Windows XP)

OR

C:\Users\USER NAME\AppData\Roaming\StarreSoft\Star Envelope Printer Pro\data. (Windows 7)

(This folder contains all the necessary data files to run the Envelope Printer program.)

3. Next check to see if the program runs on all of the workstations you installed the software to. If everything works, then you are ready to proceed. (Do not worry about the data yet. This will be setup later.)

4. Create a folder on your server. For example, G:\Star ENV Data.



This will create a new folder for you to name.  

Our example is Star ENV Data

Now you need to copy the current data files to the new folder on your server. Locate your current data:

  • In Windows XP or earlier: C:\Documents and Settings\USER NAME\Application Data\Star Envelope Printer Pro\data
  • In Windows Vista & 7: C:\Users\USER NAME\AppData\Roaming\StarreSoft\Star Envelope Printer Pro\data

Once you have located the files, simply right click on the folder and select copy

Now go back to the location of the new folder you created on your server and paste the data you copied.

Your new data folder should now reside in the folder you created on the server

 

WORKSTATION CONFIGURATION SETUP

5. Now you need to setup your workstation(s) to point to the folder on the server that you just created and loaded with the data files. You need to run the utility called Workstation Configuration Setup Utility. This will handle the setup process for you. This program was installed during the installation process and can be run by clicking on the Windows Start button, then Programs, then Star Envelope Printer Pro, then Utilities, then Workstation Configuration Setup Utility. 

This will display the Current Location of the data files. To configure the data pointer, you need to click on the Set Location button. 

This will show you a layout of your folders and network drives. Select the Server/Workstation that you copied the original data files to: ie. G:\Star ENV Data\data. 

Then click OK. If you did this correctly, and the files reside in this folder, you will be notified. Then click Exit. Your system should be setup correctly.

Be sure to run Workstation Configuration Setup Utility on each of your workstations. 

3.8. How can I check to see if there is an update available?

At anytime, you can check to see if there are any Updates/Upgrades available for this product.
To perform this task, just run the program.  Click on the Help menu from the main screen, then click on Check for Updates.

This will tell the program to check our web site for any available Upgrades/Updates.  If one is available, it will prompt you that there is an update available and ask you if you wish to download and install it.  If you choose to do so, just follow the prompts that come up.  Your system will then ask you to restart the program, which will run the installation of the Updates/Upgrade.  Just select the defaults and you should be good to go and the new version will be installed.

All Updates/Upgrades are available at no charge for a period of One (1) year from the original date of purchase.  Unless you are current on our Support/Upgrades/Updates licensing, I would not suggest upgrading or updating, as you may need to purchase the upgrade/update.

If the update is for the same Major Version, such as 3.20 and you already purchase a version 3.xx version, you will not need to purchase the upgrade.  Only when it upgrades to say version 4.xx, as the major version number changed.  As your original registration codes are valid though the full major version cycle.

4. Operations

4.1. Main Screen

The main screen that is displayed when you first run the program is the starting point for all operations in this program.

There are buttons that allow you to perform different options. Here is a list and definition of those options.

File:

Backup/Restore Data - Select this option and you will be presented with two choices.

1. Backup/Save Data Files to Archives. This will make a copy of your current data files associated with this program and store them on your system for retrieval purposes.  

2. Restore Data Files from Archives. This allows you to restore the previously saved files and replace the current ones you have in this system. This is used in case of a major problem, or if you re-installed the system because of some other problem.

Preview - This is used preview the output of an envelope. Useful when loading logo's or images to check the layout.

Additional Print Options - There are several options available here.

1. Batch Printing. This option allows you to select multiple addresses to be printed at one time. This can be useful for Christmas Cards or some other list that you would bulk print envelopes for.

2. Print as Return Envelope.

3. Preview Mailing Address List. This will display how the address list will print out.

4. Print Mailing Address List. This will send the address list to your printer.

5. Preview Mailing Labels. This will show you a preview of the Mailing Label layout.

6. Print Mailing Labels. This will send the labels to be printed to your printer.

Print - This is used print the envelopes. (you can also use the button that is on the main screen)

Edit:

Edit Mailing Addresses F2 - Opens the Address Database screen allowing you to Add, Edit, or Delete mailing addresses.

Edit Return Addresses F4 - Opens the Return Address Options screen allowing you to Add, Edit, Delete and select different options for your return addresses.

Edit Additional Messages - This is where you can add selectable additional messages to be printed on your envelopes.

Zip Codes:

USPS - Zip Codes - This option will take you to the United States Postal Service Zip Code Lookup web site.  You can lookup any zip code here.

Canada - Postal Codes - This option will take you to the Canadian Postal Service Postal Lookup web site.  You can lookup any Postal code here.

Royal Mail - UK - This option will take you to the Royal Mail Postal Code Lookup web site.  You can lookup any Postal Code for the UK here.

Australia - Postal Codes - This option will take you to the Australia Mail Postal Code Lookup web site.  You can lookup any Postal Code for Australia here.

Germany - Postal Codes - This option will take you to the Germany Mail Postal Code Lookup web site.  You can lookup any Postal Code for  Germany here

Switzerland - Postal Codes - This option will take you to the Switzerland Mail Postal Code Lookup web site.  You can lookup any Postal Code for Switzerland here.

Options:

Return Address options - Opens the Return Address options screen allowing you to Add, Edit, Delete and select different options for your return addresses.

Printer Settings/Options - Opens the Printers Screen.  This is where you will select what type of printer you will be using with Star Envelope Printer Pro. You must setup your printer in this screen before printing envelopes.

System Options - Option to ignore Program Setting for #10 Envelopes. Option to Display the Printer Dialog screen when printing envelopes.

Groups - This option allows you to create new groups that can be used during batch printing and the selection process on the Address screen.

Fonts - Options to change the font, font style, size and color of the Return Address, Mailing Address, Attention Field, and Additional Message.

Colors - Here you can change the Background Color, Data Text Color, and Screen Text Color to your liking.

Justify - Set the justification for both the Return Address and The Mailing Address, Left, Center, or Right Justify.

Mailing Address/Attn Case Settings - Choose Normal Case, UPPER CASE, or lower case.

Envelope Types/Sizes - See 3.1 Adding and Editing Envelope Sizes / Settings.

Import/Export Mailing Addresses - If you have a database with addresses already entered into it, you may be able to import the data into this program. You can import the following types of data: Paradox files, DBase files, Text, HTML, Excel, Lotus 123, Quattro Pro, Microsoft Access, and XML files.

Add First Class Message/Stamp - This option will print " First Class " on your envelope.

Add AIRMAIL Stamp - This option will print " AIRMAIL " on your envelope.

Add DO NOT BEND Stamp - This option will print " DO NOT BEND " on your envelope.

Help:

Help - Brings up the help text for Star Envelope Printer Pro.

Star Envelope Printer Home Page - Link to the Star Envelope printer Pro home page.

Check for Upgrades - This will bring up a screen that will allow you to check for upgrades and updates to the Star Envelope Printer Pro software.

Send Feedback - Contact us to let us know what you think about Star Envelope Printer Pro.

About - Version information, Registration information. It will also keep track of how many envelopes you print using Star Envelope printer Pro!

4.2. Adding Mailing Addresses to the Database / Program

 To enter addresses, first we need to open the Addresses Database Screen. Click on the Addresses button or select Edit from the menu and then select Edit Mailing addresses.  You can also press the F2 key at the main screen, this will also open the Address Database Screen.

 

T on enter a new Address into the database, follow these simple steps.  See the graphic example below.

 1. Click on the + button to add a new address.

 2. Enter the Mailing Address information in the Address field. You can also enter a name or description in the Sort Field which will help keep your list organize.   If your Address requires to be an "Attn To" enter that information in the Attn" Field.  Select a Group if you would like the Address to be included in a group such as "work" or "family" etc.

3. When you are finished click the Check Button to save the new Address or to save the changes made to an Address.  Repeat these steps for each Mailing address you wish to add to the database.

   After all the Addresses you wish to add to the Address Database are entered, simply click on the close button at the bottom of this window.   You can edit these Addresses, add new ones or delete Addresses at anytime.

<-----Address Database Screen.

 

Star Envelope Printer Pro Also lets you saves Addresses from the main screen, after you have entered the Mailing Address information in the Mailing address Field....

Key in an address into the Mailing Address field displayed on the main screen, then click on the icon that is displayed directly to the left of the field. This icon will only display if the mailing address field contains data. If you choose this option, the data that has been entered into this field will automatically be loaded into the Address Database screen fields.

Now that we have the Address Database screen, here is a rundown of the important features of this screen. Here is a list of the field names that are displayed along with a short description of those fields.

Jump to: This field is used to jump to a matching name in the displayed grid. This is used for easy selection of an address.
Select Groups: This field is used to select only addresses that have been defined as part of Group.
Address Grid: This grid displays all the records in the database. It is displayed alphabetically and is also selected by the Group field selection.
Sort Field: This field is only used to sort the record in the Address Grid. We use this so we can place records in an order that makes sense to us. Such as - Smith, John, instead of John Smith. This allows for the record to be displayed in the "S" area of the grid instead of the "J" area.
Address: This is the actual Mailing address that will be sent to the envelope. It contains the Name, Address, City, State, Zip, etc. You can use up to 5 lines for the address field.
Attn: This is a field that will print next to the Attn: area of the envelope. Only use this if you want to have an attention printed on the envelope.

See Also: 3.8. How do I remove the Attn: from printing

Group: This is a Group selection field. Use this if you want to assign an address to a group. This is used for sorting along with the batch printing feature.

 
To Delete a record on this screen, you can click on the "-' minus sign displayed below the grid, or above the Sort field. This will cause the record to be deleted from the database.

The other icons are used to navigate through the database if you do not want to use the grid slide bar.

When you are done on this screen, you can click on the "Load" button to select the selected record to be placed on the main screen to be used for printing an envelope.


If you click on the "Close" button, you will just go back to the main screen and nothing will be selected.

 

4.3. Deleting Mailing Addresses from the Database / Program

Instructions to properly Delete Addresses from the Envelope database.

Run the program.  You will be displayed the main screen.  You can just
click on the Addresses button, or Press the F2 key to bring up the addresses
database screen.  Either way will bring up this screen.

To Delete a record on this screen, you can click on the "-' minus
sign displayed below the grid, or above the Sort field.  This will
cause the selected record to be deleted from the database.


 

The other icons are used to navigate through the database if you
do not want to use the grid slide bar.

If for some reason you wish to delete all the records in the system,
we have added a menu option under the Edit menu, which states, Delete
ALL records from Address database.

When you are done, you can click on the "Load" button
to select the selected record to be placed on the main screen to
be used for printing an envelope.

If you click on the "Close" button, you will just go back to the main
screen and nothing will be selected.

4.4. Concatenating fields while importing addresses

 

To concatenate the fields using the import wizard you need to use this during
the import option.  Run the Import option, then during the mapping portion,
you need to key in the following into the mapping Source associated to the
proper address field.

(C + ", " + D + "  " + E)

Where C = City
Where D = State
Where E = Zip

This is based on the assumption that you are using an Excel spreadsheet to
import.  Other file types are done the same way.

Here is an example of concatenating fields in a csv file where you need to concatenate the first and last names.  In the example, the fields are Field1 = Last Name, Field2 = First name.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

You will see the layout on the next screen with the results of the mappings.  And you may need to tweak it as it depends on your data.

Here is a picture of the results for this particular selection.

4.5. Adding Return Addresses to the Database / Program

Instructions to properly add Return Addresses to the Envelope database.

From the main screen of the program, just click on Options 
then Return Address Options.  Or, just press F4.

This will display the Return Address Database screen.

To Add a record on the Return Address Options screen, you can click on the "+" plus sign
displayed near the bottom of the screen.

To Delete a record on this screen, you can click on the "-' minus
sign displayed near the bottom of the screen.

The other icons are used to navigate through the database if you
do not want to use the grid slide bar.

When you are done on this screen, you can click on the "Close"
button to select the selected record to be placed on the main
screen to be used for printing an envelope.

Here is a list of the field names that are displayed along with a short 
description of those fields.

Address Grid: This grid displays all the records in the database.  It 
is displayed alphabetically.

Address Name: This field is only used to sort the record in the 
Return Address Grid.  We use this so we can place records in an 
order that makes sense to us.  Such as - Work, Home, Default, Etc.

Return Address: This is the actual Return Mailing address that 
will be sent to the envelope.  It contains the Name, Address, City, 
State, Zip, ect.  You can use up to 5 lines for the address field.

Default Values: These are selections that are used with the selected 
Return Address to tell the system what it needs to know while 
creating envelopes.

Print Return Address: This tells the program to print the return 
address on the envelope if checked.

Print "Attn" in front of Attn: field:  This tells the program to 
automatically print the text: Attn: in front of the field located on 
the lower left part of the envelope, known as the Attention field.

Print POSTNET Barcode: This tells the program to print a POSTNET 
barcode above the address on the envelope.  This is used to speed 
up the processing of mail in the United States only.

Print/Display Logo Image: This tells the program to print a logo on 
the envelope if you have loaded one into the program.

Print FIM-A Mark: This tells the program to print a FIM-A barcode 
on the envelope in the upper right hand corner to help speed up 
the processing of mail, only used in the United States.

LOGO: You can load a logo that will print on the envelope next to 
the return address field.  This needs to be a .bmp (bitmap) type 
file.  To load one you can either have it as a file on your system, 
or loaded into your clipboard.  Just right click on the logo field for 
options.  This should be small, such as 50x50 pixels.  The program 
does not auto size it so be careful on sizing.

4.6. Adding a new printer to be used in program.

If you would like to add another printer to be used in the program, just follow these instructions.

Run the program, click on the Options menu on the Main screen.  Then click on the Printers Settings/Options. This will display the Printers Setup Screen for the program.  To add a new printer to be used, you need to click on the + (plus) sign to add a record as displayed in the following screen shot.

 

After you add a record, you need to give it a Name.  This is used internally in the program and is not the System name of the actual printer.  So you can call it anything you wish.

Then of course you need to describe to the program information about the printer as to how you would feed the envelopes, along with the direction and orientation.

After you are done describing the printer, you can select the Close button and your record will be saved and ready for usage.

You will need to select the printer to be used on the main screen then assign it to the actual system printer in the Printer Dialog box when you select to print an envelope.  The system should save this information for the next time you use this printer.

5. FAQ's

5.1. Program runs but does not show - just waits then disapears

When I installed the program and tried to run it, it looks like it wants to run, but just waits then disappears.

The problem could be the DEP (Data Execution Prevention) option in the system is not allowing this to run.  To correct this, follow the options below.

Click on the Windows Start Button.
Click on the Control Panel
Click on System and Security
Click on the System Selection
Click on the Advanced System Settings
Click on the Advanced Tab
Click on the Performance Settings
Click on the Data Execution Prevention Tab
If the option is set to Turn on DEP for all programs and services except for those I select.  Then you should add Star Envelope Printer Pro to your options.  To do this just follow the options below.
Click on the Add button.  Browse to the folder called Program Files, then Star Envelope Printer Pro, then select STARENV.exe, and click on the Open Button.  Then click Apply, or OK buttons.  This will add the program to the exception list.  Just close the windows and try running the program again.  It should execute now.

Or, you can just change the option to Turn on DEP for Essential Windows Programs and services only.  Then you will need to re-boot and everything should work for you.

 

5.2. My Return Address is printing about 1 1/2 inches to the right

Based on an assumption, you need to change a setting in the program
to make the envelopes print correctly.  All you need to do is to
change the Printer Settings to tell the system that you are printing
to an InkJet printer, which basically feeds the envelopes inverted,
or upside down.  This setting can be accessed by clicking on the Menu
Options, then Printer Settings/Options. 

 

Then just click on the selection that states Env. Direction: Inverted - Upside down.  After
changing this, your envelopes will print with the return addresses over to the left side of the envelope where it belongs.  Along with the rest of the print will be correct.

 

5.3. How do I setup my printer to accept different sized envelopes

More than likely you have never setup your printer options in the program.
To correctly setup your printer to work correctly with this software you must
follow these instructions to setup your printer.

If you do not have the program running, then run the program.
Click on the Options Menu, then click on Printer Settings/Options.  This will
display the Printer Settings/Options screen.  This screen is used to setup the
printer(s) that you have access to.


The first area displayed is a grid that shows you the printers that
are setup in the system.  If you have not set anything up before,
you should have one called Default.  We will use this one to set
up with your printer connected to your system.

The first field displayed is called the Printer Name.  Now, this is not
associated with the actual printer installed on your system, it is just
name that was given to let you know which setup is for what printer.

The next area is a very important one.  This actually tells the program
how to load and print to the envelopes on your printer.  So be sure to
make sure this section is setup correctly.

Env. Direction:
This is the Envelope Direction that describes to the
program which direction your Envelope is fed into your printer.  Now,
every printer on the market seems to be designed a little bit different,
so we could not assume which way it is fed.  Normally if using a Laser
Printer, they are Facing up, which means that the top face of the envelope
faces up, so you would select that option.  Most InkJet Printers, actually
feed the envelope upside down through the printer, so we added the
option - Inverted - Upside down/InkJet.  Select the option that suits your
printer.

Feeder Position: - This is the Feeder Position option that describes to the
program where the envelope feeder is located on your printer.  You have
a choice of either Left, Center, or Right.  just select where your printer
feeds the envelopes from.

 

Orientation: - This is the Orientation option that describes to the program
how the envelope printing is oriented on your printer.  Most print in Landscape
mode, but there are few out there that actually prints in a portrait mode.
Select the one that is correct for your own printer.

 

Feeder Type:  Here is a list of options that describe where the printer feeds
from.  It normally would be the Envelope Feeder, but if you printer does not
have an Envelope printer, then select the appropriate setting. 

 

If you do not have this area setup correctly, then more than likey you will
be having problems printing to the different sized envelopes. 

This system by default only uses these settings for envelopes other than
#10 size.

Just thought I would mention this in case you have printed to #10 envelopes
correctly before running into a problem on other sized envelopes.

If you have any questions, please view the Help text in the program, or check
our web site at
www.starenv.com.

5.4. How Do I Select The Envelope I Wish To Print To?

From the main screen, use the drop down box located near the top right. There it lists all of the envelopes available to print to, including any custom envelopes you may have created. Scroll down to select the desired envelope. After you have printed your envelope, if you select Exit at the bottom of the screen, it will ask you if you would like to change the default envelope to the one you had selected. To avoid seeing this message, click the X in the upper right corner of the program to close.

5.5. How do I Alphabetize the Mailing Addresses

To alphabetize the names, Select the Addresses button on the main screen and use the Sort Name field.  You can place whatever you want in this field that is used to sort the records.
Using this field allows you to user whatever sorting scheme you wish and are not
limited to the Names, either First, Last, etc.

 

 

5.6. How does the Jump work

The Jump to field is used to quickly Jump to a name in the current database. 
It is basically connected to the Sort Field in the database.  As you type into the Jump to field, the database selection Jumps to the associated address. This obviously means that you have to have data in the Sort field of the records.
It is also Case Sensitive so if you enter STARRE, it will not jump to the correct record if you have multiple 'S' records.  This is important for the function to work correctly.

5.7. How do I setup Groups

To create Groups in the system, you first need to define them. To do this, click on the Options, then Groups. This will display the Groups maintenance screen. You can add whatever Groups you wish here.



When finished adding Groups, just exit the program and restart it.

On your Address Maintenance section, you can assign each address to a group. To assign an Address to a group, select the Address Name. At the bottom of the screen use the pull down box under "Groups" to assign it to a specific Group.


In the future all you need to do is to select the group you wish to work with by selecting the Select Group field at the top right of the Address screen. This will display only the records/addresses that are assigned to the specific group. To display All, just select All.

5.8. How do I view/print out the address database after I have entered addresses?

On the main screen select File --> Additional Print Options --> Then select either Preview or Print

 

 

5.9. How do I select all to print in the Batch process

On the main screen select File --> Additional Print Options --> Batch Printing.

You can select any entry box you wish to print or select all the boxes displayed by clicking on the Edit menu, then Select All.  Or, you can just press Ctrl-A.  This will do the same thing.

You can also sort out the groups by selecting a group first then your Ctrl-A to select all of
them to print.

After you click Print, a box will come up asking you to Confirm printing all selected envelopes. 

Click Yes and the information will be sent to your printer.

5.10. How do I remove the Attn: from printing

Instructions to remove the Attn: prefix from printing on the envelopes. 

Just run the program, click on Options, Return Address Options.  This will display the Return Address Options.  There is a check box that states: Print "Attn:" in front of Attn: field.  Just be sure to uncheck it. 

This needs to be performed for each Return Address you have listed in the program that you

would like this done to.

 

 

5.11. How do I know what version I am running?

On the main screen click on Help then click About.

The software version information will be displayed.

 

5.12. How do I obtain an older version of the software that was purchased?

Unfortunately we do not store the older versions of the software on our servers. They are only stored and are available until their support expiration date which is usually around 1 year after a new version is released. Because they are not stored, please do not ask if you can get an old copy of the software, because we do not keep them after this period. Hopefully you made a copy of the software when you originally downloaded it and installed. If not, the only option available is to purchase the upgrade, which is available via our web site located at: http://www.starresoft.com/envupurchase

Here you can purchase the latest version at a discounted price. You will need your original registration codes during the purchase process. If you need a copy of those, just ask us via the help desk and we can send those via email.

5.13. How to Import Addresses from an Excel spreadsheet

Here are the instructions to import data from an Excel spreadsheet
into the Address database.

The first thing you need to have in the Excel database is the data
separated into different columns.  Such as the following:

Column A - Name
Column B - Address 1
Column C - Address 2
Column D - Address 3

Or, you can have it set up to include a separate City, State, Zip fields.

Column A - Name
Column B - Address 1
Column C - Address 2
Column D - City
Column E - State
Column F - Zip/Postal Code
Column G - Country

After this is accomplished, then we can go ahead and import into the Address
database.

Run the program.  Click on the Options menu, then Import/Export Mailing Addresses,
then Import Addresses. 

 

This will display the Import selection screen. 

You will need to select which type of address layout you are about to import.  Either the
Default or the CSZ layout.  Then click on the Import button.  This will run the
Import Wizard.

 

The first screen will ask you what File Format are you importing from.  Here, you
select Excel file.  Then click on the Next button.

 

This screen will ask you to select the file to import from.  Just either key in the
file location or you can click the button to the right, to browse for the file and
select it.  After you have selected a file, click on the Next button.

 

This screen can be skipped because it has to do with different Data Formats that
do not relate to this task.  So, just click on the Next button.

 

This screen will display some of the data in the spreadsheet.  You can either select
where this data goes into the Address file fields, or skip to the next screen to do it
there.  Here are the instructions to assign the data to the fields.  Just click on the
Column Heading for each column.  This will display the fields in the Address file, just
select the one for each column of data you have.  When you are done, you can click on the Next button.

 


This screen will display the Mappings.  Here you can assign the Columns in your Excel file
to the fields in the Address file.  Just click on the Source fields, to display the Columns
that are in your Excel spreadsheet. 

 

Be sure to assign the name field to the Sort Name along with the Address Name.  This is needed otherwise you will not have a Sort Name assigned and it will appear that the database is empty.   After you are done assigning the data to the fields,
just click on the Next button.

 


You will then be displayed the data assignments with the data from your Excel file.
You can click on the Back button if something does not fit right.  When satisfied with the
results, click on the Next button.

 


This is the last screen to actually Execute the Importing.  You can Append the data, or Copy into the file.  After this selection is completed, click on the Execute button to import the data.

If you make a mistake, and want to clear the data and import again, just click on the Addresses button to display the addresses screen.  Click on the Edit Menu, then Delete All the records from the Address Database.

It is a little long winded, but if you follow these instructions you should be able to Import
with ease.  These same instructions are good for other database types too.

5.14. Adding Grouping Constant during import procedure.

You can create a default Group or any field during the import wizard.  For directions to running the import wizard, see the description on how to import using an excel spreadsheet.

While running the import wizard, you select the fields/cells that will map to the fields in the program.  To add a constant to one of the fields, just select the expression builder as listed in the folowing picture.

 

This will display the expression builder.

 

Then click OK, on the next screen of the import wizard, you will be displayed what the mappings will look like in the file.

 

If everything looks good, then go ahead with the import.  That is all there is to it.

 

5.15. How do I Export the data to an Excel file?

Here are the instructions to export data to an Excel spreadsheet from the Address database.

Run the program. Click on the Options menu, then Import/Export Mailing Addresses, then Export Addresses. This will run the Export Wizard.

The first screen will ask you what File Format are you exporting from from. Here, you select Excel file. 

Then click on the Next button. This screen will ask you the Data Origin. 

Just click on the Next button. The next screen can be skipped because it has to do with different Data Formats that do not relate to this task. Just click on the Next button. 

This screen will display the fields in the data file. Be sure to click on all the field names to include them in the Export process. When you are done, you can click on the Next button.

The next screen will display the Header/Footer information if you wish to enter them for the export file. You can skip this and just click on the Next button.

The next screen displays the Page setup, just click on the Next button.

The next screen displays the Layout screen, just click on the Next button.

This screen will ask you to select the file name to Export to. Key in the file location and Name of the new Excel file you are creating. 

After you have selected a file, click on the Execute button. You will see the export progress screen.

This will create an Excel file with your data.

It is a little long winded, but if you follow these instructions you should be able to Export
with ease. These same instructions are good for other database types too.

5.16. Can I change the font style and print size.

Yes.

You can change the font, font style, size and color of the Return Address, Mailing Address, Attention Field, and the Additional Message.

To change the printed fonts click on the Options menu from the main screen, then Fonts and choose the field you would like to change. ** Keep in mind that the fonts will not change on the screen, only when it is printed. If you would like to see what the envelope will look like with the font changes you can select the Preview option from the file menu.

5.17. Can I Preview what my printed envelope will look like?

Yes.

From the Main screen, after you have entered the desired address, click File then Preview.

This will display what your envelope will look like.

NOTE: If you don't have "Ignore Program Settings for Envelopes - Use System instead" selected under System Options, your preview will look like this:

This is the preview on an 8˝ X 11 sheet of paper but would be correct on the envelope you have selected
and loaded into your printer. 

Do not change the System Options setting just to make the preview look like the first image.
This could affect the communication between the program and your printer and may not print the desired results.

5.18. How do I Backup the data files?

The backup feature is accessible from one of two ways. The first is from inside the program. After running the software select from the Main Screen off the File Menu. Then, select Backup/Restore Data, then Backup/Save Data Files to Archives.

This will prompt you to create a zip file of all the files used in the Envelope Printer Pro program. It prompts you for a name for the file to be created for your backup.

The second way to backup the data files is to access it from the Windows Start button.  Just click on it, then select All Programs, Star Envelope Printer Pro, Utilities, Data Backup - Restore Utility.

This will prompt you to create a zip file of all the files used in the Envelope Printer Pro program. It prompts you for a name for the file to be created for your backup.

There is also a Restore feature that is accessible the same way. Just select the Restore Previously Saved Data from Archives. This will restore the files that you previously backed up and replace what is currently being used in the system.

5.19. How do I Restore the data files

You can run a backup of the data files at anytime as long as there is no one using the program (if using the Network Edition). The program will create a zip file of all your data files and can be stored anywhere on your system, network drive, flash drive, etc. Our example saves it to the C:\ drive. To perform this operation just follow the steps below.

There are to ways to arrive at the Backup/Restore Utility.

First, run the program. Click File, Backup/Restore Data, then click Restore Data Files from Archives.

OR, click the Windows Start Button, All Programs, Star Envelope Printer Pro, Utilities, Data Backup - Restore Utility.

 

 

 

 

 

5.20. How do I run a Backup and Restore when moving software to a new machine?

Perform the Backup:
The backup feature is accessible from the Main Screen off the File Menu. Just select Backup/Restore Data, then Backup/Save Data Files to Archives. This will create a .zip file of all the files used in the Envelope Printer Pro program. It prompts you for a name for the file to be created for your backup.

Copy the .zip file you created to a flash drive or other form of storage media. Take this to your new machine and run the Restore option.

Perform The Restore:
The restore feature is accessible from the Main Screen off the File Menu. Select Backup/Restore Data, then Restore Data Files from Archives. This will prompt you for the Name and location of the archive file you wish to restore. Navigate to your Flash drive or other storage media. Click Restore. This will restore the files that you previously backed up and replace what is currently being used in the system.

5.21. What are the names of the data files used in this program?

Here is the list of names of the data files used in this program.

Data files list

5.22. Can I print Labels?

Yes, you can print labels from this software.  To perform this, just run the program, click on the File menu, then Additional Print Options, then Print Mailing Labels. 

You have an option to print 5, 6, or 7 address lines on the labels.  This all depends on how many you use in the database.

It will print on the Avery style 5160 sheets which are 30 per page.



5.23. How do I print a Return Address Envelope?

If you need to print a return address envelope, which is basically an envelope with your return address and the mailing address swapped, all you need to do is select an address from the database, or enter one into the mailing address field, then click on the File menu, then Additional Print Options, Print as Return Envelope.

This will reverse the addresses that are printed on the envelope.

One thing I should note, do not use a logo as the original logo stays assigned to the return address and will print with the return address.  Unless you want that to happen. You can just click or uncheck the Print Logo Image option on the main screen to turn it off if you are using one and don't want it to print.

 

5.24. How do I get the POSTNET bar code to print.

Sorry, as of January 28, 2013 the POSTNET bar code is no longer in use or supported by the USPS. It was originally discontinued in the Fall of 2009. 

For this reason, we have removed it from the program.

We will be implementing the new Intelligent Bar Code into the software soon, and will be available in an upcoming update.

 

5.25. Instructions to perform a batch print of envelopes

Instructions to perform a Batch Print of Envelopes

To perform a batch print of envelopes, you only need to decide which addresses to print envelopes for then print them.

To print them, just click on the File menu, then select Additional Print Options then Batch Printing.

This will display the batch selection screen. If you do not see any names, just click on the Groups drop down and select All. This will display all the address in your address book. Or, you can select a group which will display only the address records that are assigned to that group.

Then, you just need to select the ones to print by selecting or checking the boxes to the right of the displayed names.

You can select all the boxes displayed by clicking on the Edit menu, then Select
All. Or, you can just press Ctrl-A. This will do the same thing. You can also
sort out the groups by selecting a group first then your Ctrl-A to select all of
them to print.

After selecting the addresses to print, just click the print button and they will all be scheduled to print envelopes for the selected names. Use of course the orginal settings displayed on the main screen. So, be sure to select the appropriate settings before selecting the names. Such as envelope, etc.

5.26. How do I run the Workstation Configuration Setup Utility

Here are the instructions to run the Workstation Configuration Setup Utility.

Click on the Windows Start Button, All Programs, Star Envelope Printer Pro, Utilities, Workstation Configuration Setup Utility.

This will tell you where the data files for the program is located on your system.

If you moved the data folder and files to a different location, you will need to point this program to the new location of the data files.  If this is the case, just click on the Set Location button, browse to your new location and click OK.  Then Exit the program and this will tell the software where to access the data files on your system.

 

5.27. Can you suggest a printer that works well with this software?

We have been using this software for years using an older HP LaserJet 5, with an external Envelope feeder, and it works perfect.  We also use in house an older HP LaserJet 1200 series printer as well with no problems. Of course, these are pretty old printers and a bit on the costly side.  You can still obtain these printers off of Ebay, at a great price.

Anyway, since we felt this was a common question, we are working on creating a list of printers that function well with this software.  We are also adding the settings in the program that work with these printers. You will find this list below.  We will be adding to it as we test out new/different printers or as customers send in their own printer information.

 

Printer Model/Mfg

HP LaserJet 5 Normal Center Landscape
XEROX Phaser 6130 Normal Center Landscape
HP 8250 InkJet Inverted Right Landscape
HP 6100 InkJet Inverted Right Landscape
Brother HL-2170W Normal Center Landscape
HP 1200 Laser Normal Center Landscape
HP 5610xi Inverted Right Landscape


To be continued....

5.28. Does Star Envelope Printer Pro support 64-bit Windows?

YES!

The same installer can be used on 32-bit or 64 bit Windows.

5.29. How can I clear/reset all the internal settings (registry entries) saved for this program?

Sometimes when you just need to clear the internal settings that have been stored for this program, be it the screen sizing, printer driver settings, etc., you just need to perform a reset of the saved settings. 

This does not remove your data, such as addresses, etc., just the internal settings that are stored in your system registry.  When you run the software, these are automatically saved and re-created.

If your program is not functioning correctly, there may be a setting that is causing the issue.  So the easiest way to reset everything is to download and run the following program from our web site.

The program called - starenvclearregistry.exe is available from here:

http://www.starre.com/downloads/starenvclearregistry.exe

Download the program and run it.

You will be displayed the following screen.

Star Envelope Printer Pro Clear Registry Main screen

Click on the Process Button to run the process.

The process will go out and clear the entries for the Star Envelope Printer Pro software.  Upon completion, you will be displayed the following screen.

That's all there is to it.  Now you can re-run the Star Envelope Printer Pro software, which will create all new entries upon execution of the software.

 

6. Printer Setups

6.1. Printer Setup for HP 5610xi

Printer Settings/Options in the program under the Printer Setup screen.

HP 5610xi

Env Direction: Inverted - Upside Down/InkJet

Feeder Position: Right

Orientation:  Landscape

6.2. Printer Setup for HP 6100

Printer Settings/Options in the program under the Printer Setup screen.

HP 6100

Env Direction: Inverted - Upside Down/InkJet

Feeder Position: Right

Orientation:  Landscape

6.3. Printer Setup for HP 6310xi

Printer Settings/Options in the program under the Printer Setup screen.

HP 6310xi

Env Direction: Inverted - Upside Down/InkJet

Feeder Position: Right

Orientation:  Landscape

6.4. Printer Setup for HP 8250

Printer Settings/Options in the program under the Printer Setup screen.

HP 8250

Env Direction: Inverted - Upside Down/InkJet

Feeder Position: Right

Orientation:  Landscape

6.5. Printer Setup for HP 895CSE

Printer Settings/Options in the program under the Printer Setup screen.

HP 895CSE

Env Direction: Inverted - Upside Down/InkJet

Feeder Position: Right

Orientation:  Landscape

6.6. Printer Setup for HP LaserJet 400

Printer Settings/Options in the program under the Printer Setup screen.

HP LaserJet 400

Env Direction: Normal - Facing Up/Laser

Feeder Position: Center

Orientation: Portrait

 

Settings for your printer:

6.7. Printer Setup for HP LaserJet 5

Printer Settings/Options in the program under the Printer Setup screen.

HP LaserJet 5

Env Direction: Normal - Facing Up/Laser

Feeder Position: Center

Orientation:  Landscape

6.8. Printer Setup for HP 1200

Printer Settings/Options in the program under the Printer Setup screen.

HP 1200

Env Direction: Normal - Facing Up/Laser

Feeder Position: Center

Orientation:  Landscape

6.9. Printer Setup for Canon IP6600D

Printer Settings/Options in the program under the Printer Setup screen.

Canon IP6600

Env Direction: Inverted - Upside Down/InkJet

Feeder Position: Right

Orientation:  Landscape

6.10. Printer Setup for Canon 6120

Printer Settings/Options in the program under the Printer Setup screen.

Canon 6120

Env Direction: Normal- Facing Up / Laser

Feeder Position: Center

Orientation:  Landscape

Ignore program settings for envelopes - use system instead .

6.11. Printer Setup for Xerox Phaser 6130

Printer Settings/Options in the program under the Printer Setup screen.

Xerox Phaser 6130

Env Direction: Normal - Facing up-Laser

Feeder Position: Center

Orientation:  Landscape

7. Vista Issues

7.1. Vista Problem - Will not run

For some reason the program is not pointing to the correct location for the data files. You can either delete the registry entry for the software, which I believe is under - HKEY_CURRENT_USER\Software\StarreSoft\Star Envelope Printer Pro
Then re-install the software. This may correct it.

Or, you need to find the actual location of the data files on your system. Vista does some funny things with the locations of data files, they can either be at:
C:\Users\USERNAME\AppData\Roaming\StarreSoft\Star Envelope Printer Pro\data
or,
C:\Users\USERNAME\AppData\Local\StarreSoft\Star Envelope Printer Pro\data
or, even
C:\Documents and Settings\USERNAME\Application Data\StarreSoft\Star Envelope Printer Pro\data
If you find the data files, you can change the Registry settings to point to the data files. This is done using the Workstation Configuration Setup Utility, it can be run from the Windows Start Button, All Programs, Star Envelope Printer Pro, Utilities, Workstation Configuration Setup Utility.
Then point it to where the data resides.

One other idea is this: Turn off the UAC control to see if it works then, it may be a security issue with Vista.

7.2. Error while unpacking program, Code 2. Please report to author

Error while unpacking program, Code 2. Please report to author" error when launching or installing a Starre product.

Problem:
When launching or installing a Starre Desktop product on a Windows Vista Operating System, the following error may appear:

Error while unpacking program, Code 2. Please report to author

Note: This error may occur when using the following Starre software:

Star Envelope Printer Pro
Star Check Writer
Star Fax Cover Sheet Creator
Star Quotes
Star Bill of Lading
Star EZ Inventory

Cause:
Microsoft released a new security update for Windows Vista on July 11, 2011 (KB2533623) that has caused problems with certain software.  Problems that may occur include not being able to launch or install certain third party applications on Microsoft Windows Vista.

Solution:
We are aware of this issue and are currently working with Microsoft to resolve the problem.  Until this issue is resolved, the only way to continue using the Starre application is to remove the specific Microsoft update.

To remove this KB2533623 Windows Update, follow the steps below:

Click "Start > Control Panel > Programs and Features".
Click the "View installed updates" link on the left side of the window.
Locate the "Update for Windows Vista for x64-based Systems (KB2533623)" update.
Select the KB2533623 update and then click the "Uninstall" button.
Once the update has been removed, restart the computer.
After the computer restarts, confirm that the Starre Desktop application can now be launched or installed.

8. Errors

8.1. I am getting a Paper Size Mismatch Error

There is a setting in the printer that will allow you to turn off the paper size mismatch. I do not know exactly where, but you can check the printer manufacturer for details on turning this off. Then the program should work fine for you.

Basically the problem is this.  Your printer has a laser that checks the size of the paper in the printer before printing.  This is because it is designed for printing photos and needs to know the exact size of the photo paper.  Because of issues with Windows, we have to actually trick the printer to print non-standard sized envelopes on a full sheet of paper, while making all the adjustments of the print to print to fit on the defined envelope size.  This is how we can print to any sized envelope.  Now, since your printer is checking the size of the medium to print to, it is causing this error.  This error only seems to happen on printers designed to print photos.  Hope this explains the issue.

8.2. Windows has encountered an Error and needs to close.

The issue you are having is a security issue. The other users on this machine do not have full read/write access to the programs data files that were installed. These files should be installed at: C:\Documents and Settings\User name\Application Data\StarreSoft\Star Envelope Printer Pro\data. You have a couple of options. You can install the software under each user, this way it will create the new database files only for that user, or you can either copy the data files to a shared location, then point the software to access the data from that shared location. If you choose the later, just run the Workstation Configuration Setup Utility. This is found under the Windows Start menu, All Programs, Star Envelope Printer Pro, Utilities, Workstation Configuration Setup Utility. Either way will work, but the second option they will share the data so that on set of addresses are used. The choice is up to you.

8.3. Logo Size too big causing many pages to print to printer

More than likely you have a logo loaded to print on the envelopes that is too large in size.  This program does not auto-size your logo for you.  If it is too large, this can cause the problem described. 

If you can re-size it yourself.  Just make it around 65 x 60 pixels in size.


8.4. Cannot find import;DLL may be missing, corrupt, or wrong version File "gdiplus.dll", error 126

The gdiplus.dll is a file used by the Windows directory and is not an error within our software.
For some reason the file gdiplus.dll must have been deleted from your system. 
Probably from a spyware remover or some other option. It is a needed microsoft file. 
You can download and install this file from microsoft via their web site at:

http://www.microsoft.com/downloads/details.aspx?familyid=6A63AB9C-DF12-4D41-933C-BE590FEAA05A&displaylang=en

Or, just run a google search on the gdiplus.dll file for other locations to download this file. After installation of this file, this should take care of the error.


8.5. Where are the actual data files for the program located at?

The location of the data files for the Star Envelope Printer Pro are in the following locations:

Depending on the Operating System used, they could be located in different folders.

XP - C:\Documents and Settings\(YOUR USER NAME)\Application Data\StarreSoft\Star Envelope Printer Pro\data

VISTA/W7 - C:\Users\(YOUR USER NAME)\AppData\Roaming\StarreSoft\Star Envelope Printer Pro\data

 

8.6. Programs looks to run then waits and disappears.

When I installed the program and tried to run it, it looks like it wants to run, but just waits then disappears.

The problem could be the DEP (Data Execution Prevention) option in the system is not allowing this to run. To correct this, follow the options below.

Click on the Windows Start Button.
Click on the Control Panel
Click on System and Security
Click on the System Selection
Click on the Advanced System Settings
Click on the Advanced Tab
Click on the Performance Settings
Click on the Data Execution Prevention Tab
If the option is set to Turn on DEP for all programs and services except for those I select. Then you should add Star Bill of Lading to your options. To do this just follow the options below.
Click on the Add button. Browse to the folder called Program Files, then Star Envelope Printer Pro, then select starbol.exe, and click on the Open Button. Then click Apply, or OK buttons. This will add the program to the exception list. Just close the windows and try running the program again. It should execute now.

Or, you can just change the option to Turn on DEP for Essential Windows Programs and services only. Then you will need to re-boot and everything should work for you.

If this does not work for you, then more than likely your Antivirus program or Windows is thinking there is a virus in the software and will not allow it to run.  This is more than likley because of the Trial Protection wrapper that is on the Trial version of the software.  When the software is purchased, you would receive a link to a copy of the Registered version in the email after the purchase is made.  If you happen to already own the version of the software, let us know and we can provide a link to download and install the latest version.

 

9. Upgrades

9.1. Free Upgrades/Updates for a period of one year from Purchase date.

All of our software comes with a full year of support and free upgrades/updates.  This is based on the purchase date of the software.  If you are unsure of the date of purchase and wonder if you are eligible for a free upgrade/update, just contact us via our help desk with your information and we will respond with the answer.

 

9.2. Where do I purchase the Upgrade from?

If you are looking for the location to purchase the upgrade, this can be found on our web site here:

Envelope Printer Pro Upgrade Purchase

The cost is $14.95 and there are options if you wish to receive it via Download, CD, or USB drive.

You will receive a new set of registration codes upon validation of previous purchase.  

During the purchase process, you will be asked for your old registration codes.  If you do not have them, please enter into the field - LOST CODES.

We will look you up and validate based on name, email, etc.

 

10. System Requirements

10.1. System Requirements

Microsoft Windows XP/Vista, 7, & 8 operating system

Minimum 10 MB of free hard disk space

CD-ROM drive to install from CD

133 MHz processor or higher

32 MB of memory or higher

VGA or higher monitor resolution displayed at 640x480 pixels minimum and at least a minimum of 256 colors.

11. Registration/Purchasing

11.1. How do I purchase this software

You can purchase the Star Envelope Printer Pro from
our web site at http://www.starresoft.com/envpurchase.htm

All instructions and payment options are listed there.

11.2. How To Enter Registration Code.

When you purchase this software, you should receive an email with a link to download and install the software.  If you choose to do this, you can skip this instruction as the downloaded software will be an already registered version so you do not need to perform this task.  If you do not download and install from the link, you will need to follow these instructions to enter your registration codes that we also sent to you.  This will also need to be done if you perform an upgrade or update to the software.

Once you receive the e-mail which contains your registration codes, you can enter them by clicking the Windows start button, All Programs, Star Envelope Printer Pro, Utilities and then click on Register Program. 

A dialog box will appear and simply enter the name and key into the fields. 

You must enter the information exactly as they appear on the e-mail you received. After you have entered the Name & Key, click OK. 

Another window will appear and you should receive the following message:

Click OK to exit

To see the actual demo of this in action, click here.

 

 

11.3. How To Enter Registration Code - Windows 8

If you need to enter your registration codes and your operating system is Windows 8, you can enter them by first doing a search. From the desktop, just tap WINKEY (or CTRL + ESC) and start typing. The standard Search appears, with a search pane on the right. Or, if you're already at the Start screen, just start typing.

As you type a search,

search results appear on the left.

Then all you need to do is select the program from the list that you wish to register.

A dialog box will appear and simply enter the name and key into the fields.

You must enter the information exactly as they appear on the e-mail you received.
After you have filled in the fields, click OK.

Your program is now registered.

11.4. How do I purchase the Upgrade

You can purchase the Upgrade of the Star Envelope Printer Pro from
our web site at http://www.starresoft.com/envupurchase.htm


All instructions and payment options are listed there.

11.5. Registration codes sent are correct.

The User Name and Registration Key that you received are correct for the version you purchased.

Here are a few things you should check.

Make sure that you copied the codes correctly. There are no letter O's in the Registration Key. They would be zeros. This is a common mistake.

Also, be sure to enter the User Name & Key exactly as received. The User Name and Key are Case Sensitive..

Check the version you installed. It must match against the information sent to you. You can check this by running the program, then clicking on the Help menu, then click on About. This will indicate the version and edition. They need to match what was purchased. Which would normally be the latest version available for download from our web site.

Check all of these options.

If after you have followed these steps and are still unable to register the program, please contact our Support Desk at http://support.starresoft.com/index.php?pg=request for further assistance.

11.6. EULA - End User License Agreement

End User License Agreement for Starre Enterprises Software

This EULA is a legal agreement between you (either an individual or a single entity) and Starre Enterprises for the Starre Enterprises Software accompanying this EULA, which includes the accompanying computer software, and may include associated media, printed materials and any "online" or electronic documentation ("SOFTWARE"). By installing the SOFTWARE, you agree to be bound by the terms of this EULA. If you do not agree to the terms of this EULA, you may not install or use the SOFTWARE.

SOFTWARE PRODUCT LICENSE

The SOFTWARE is protected by copyright laws and international copyright treaties, as well as other intellectual property laws and treaties. The SOFTWARE is licensed, not sold.

1. GRANT OF LICENSE. This EULA grants you the following rights:

Software. You may install, use, access, display, run, or otherwise interact with ("RUN") one copy of the SOFTWARE, on a single computer, workstation, terminal, hand held PC, pager, "smart phone," or other digital electronic device ("COMPUTER"). The primary user of the COMPUTER on which the SOFTWARE is installed may make a second copy for his or her exclusive use on a portable computer.

Storage/Network Use. You may also store or install a copy of the SOFTWARE on a storage device, such as a network server, used only to RUN the SOFTWARE on your other COMPUTERS over an internal network; however, you must acquire and dedicate a license for each separate COMPUTER on which the SOFTWARE is RUN from the storage device. A license for the SOFTWARE may not be shared or used concurrently on different COMPUTERS.

Reservation of Rights. All rights not expressly granted are reserved by Starre Enterprises.

Accessing Services Using the SOFTWARE. Your use of any service accessible using the SOFTWARE is not covered by this EULA and may be governed by separate terms of use, conditions or notices.

2. RESTRICTIONS.

You must maintain all copyright notices on all copies of the SOFTWARE.

Limitations of Reverse Engineering, De compilation and Disassembly. You may not reverse engineer, decompile, or disassemble the SOFTWARE, except and only to the extent that such activity is permitted by applicable law notwithstanding this limitation.

Rental. You may not rent or lease or lend the SOFTWARE.

Software Transfer. You may permanently transfer all of your rights under this EULA one time, provided you retain no copies, you transfer all of the SOFTWARE (including all component parts, the media and printed materials, any upgrades, this EULA and, if applicable, the Certificate of Authenticity), you do not receive any payment or other compensation for transferring the SOFTWARE and the recipient agrees to the terms of this EULA. If the SOFTWARE portion is an upgrade, any transfer must include all prior versions of the SOFTWARE.

Support Services. Starre Enterprises may provide you with support services related to the SOFTWARE ("Support Services"), in its discretion. Use of Support Services, if any, is governed by the Starre Enterprises policies and programs described in the user manual, in "online" documentation, and/or other Starre Enterprises-provided materials. Any supplemental software code provided to you as a part of Support Services shall be considered part of the SOFTWARE and subject to the terms of this EULA. With respect to technical information you provide to Starre Enterprises as part of the Support Services, Starre Enterprises may use such information for its business purposes, including for product support and development. Starre Enterprises will not utilize such technical information in a form that personally identifies you except to the extent necessary to provide you with support.

Replacement, Modification and Upgrade of the Software. Starre Enterprises reserves the right to replace, modify or upgrade the SOFTWARE at any time by offering you a replacement or modified version of the SOFTWARE or such upgrade and to charge for such replacement, modification or upgrade. Any such replacement or modified software code or upgrade to the SOFTWARE offered to you by Starre Enterprises shall be considered part of the SOFTWARE and subject to the terms of this EULA (unless this EULA is superseded by a further EULA accompanying such replacement or modified version of or upgrade to the SOFTWARE). In the event that Starre Enterprises offers a replacement or modified version of or any upgrade to the SOFTWARE, (a) your continued use of the SOFTWARE is conditioned on your acceptance of such replacement or modified version of or upgrade to the SOFTWARE and any accompanying superseding EULA and (b) in the case of the replacement or modified SOFTWARE, your use of all prior versions of the SOFTWARE is terminated.

3. TERMINATION. Without prejudice to any other rights, Starre Enterprises may terminate this EULA if you fail to comply with the terms and conditions of this EULA. Starre Enterprises may terminate this EULA by offering you a superseding EULA for the SOFTWARE or any replacement or modified version of or upgrade to the SOFTWARE and conditioning your continued use of the SOFTWARE or such replacement, modified or upgraded version on your acceptance of such superseding EULA. In addition, Starre Enterprises may terminate this EULA by notifying you that your continued use of the SOFTWARE is prohibited. In the event that Starre Enterprises terminates this EULA, you must immediately stop using the SOFTWARE and destroy all copies of the SOFTWARE and all of its component parts.

4. COPYRIGHT. All title and copyrights in and to the SOFTWARE (including but not limited to any images, photographs, animations, video, audio, music, text and "," incorporated into the SOFTWARE), the accompanying printed materials, and any copies of the SOFTWARE, are owned by Starre Enterprises or its suppliers. All title and intellectual property rights in and to the content which may be accessed through use of the SOFTWARE is the property of the respective content owner and may be protected by applicable copyright or other intellectual property laws and treaties. This EULA grants you no rights to use such content. If this SOFTWARE contains documentation which is provided only in electronic form, you may print one copy of such electronic documentation. You may not copy the printed materials accompanying the SOFTWARE.

5. EXPORT RESTRICTIONS. You agree that you will not export or re-export the SOFTWARE, any part thereof, or any process or service that is the direct product of the SOFTWARE (the foregoing collectively referred to as the "Restricted Components"), to any country, person or entity subject to U.S. export restrictions. You specifically agree not to export or re-export any of the Restricted Components (i) to any country to which the U.S. has embargoed or restricted the export of goods or services, which currently include, but are not necessarily limited to Cuba, Iran, Iraq, Libya, North Korea, Sudan and Syria, or to any national of any such country, wherever located, who intends to transmit or transport the Restricted Components back to such country; (ii) to any person or entity who you know or have reason to know will utilize the Restricted Components in the design, development or production of nuclear, chemical or biological weapons; or (iii) to any person or entity who has been prohibited from participating in U.S. export transactions by any federal agency of the U.S. government. You warrant and represent that neither the U.S. Commerce Department, Bureau of Export Administration nor any other U.S. federal agency has suspended, revoked or denied your export privileges.

6. DISCLAIMER OF WARRANTIES. Starre Enterprises AND ITS SUPPLIERS PROVIDE THE SOFTWARE "AS IS" AND WITH ALL FAULTS, AND HEREBY DISCLAIM ALL OTHER WARRANTIES AND CONDITIONS, EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO ANY (IF ANY) IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, OF FITNESS FOR A PARTICULAR PURPOSE, OF LACK OF VIRUSES, AND OF LACK OF NEGLIGENCE OR LACK OF WORKMANLIKE EFFORT. ALSO, THERE IS NO WARRANTY OR CONDITION OF TITLE, OF QUIET ENJOYMENT, OR OF NONINFRINGEMENT. THE ENTIRE RISK ARISING OUT OF THE USE OR PERFORMANCE OF THE SOFTWARE IS WITH YOU.

7. EXCLUSION OF ALL DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL Starre Enterprises OR ITS SUPPLIERS BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, DIRECT, INDIRECT, SPECIAL, PUNITIVE, OR OTHER DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR ANY INJURY TO PERSON OR PROPERTY, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, FOR LOSS OF PRIVACY FOR FAILURE TO MEET ANY DUTY INCLUDING OF GOOD FAITH OR OF REASONABLE CARE, FOR NEGLIGENCE, AND FOR ANY PECUNIARY OR OTHER LOSS WHATSOEVER) ARISING OUT OF OR IN ANY WAY RELATED TO THE USE OF OR INABILITY TO USE THE SOFTWARE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF Starre Enterprises OR ANY SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS EXCLUSION OF DAMAGES SHALL BE EFFECTIVE EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

8. LIMITATION AND RELEASE OF LIABILITY. Starre Enterprises has included in this EULA terms that disclaim all warranties and liability for the SOFTWARE. To the full extent allowed by law, YOU HEREBY RELEASE Starre Enterprises AND ITS SUPPLIERS FROM ANY AND ALL LIABILITY ARISING FROM OR RELATED TO ALL CLAIMS CONCERNING THE SOFTWARE OR ITS USE. If you do not wish to accept the SOFTWARE under the terms of this EULA, do not install the SOFTWARE.

9. GOVERNING LAW. If you acquired the SOFTWARE in the United States of America, the laws of the State of North Carolina, U.S.A will apply to this contract. If you acquired this SOFTWARE outside of the United States of America, then local law may apply. 

12. Version History

12.1. Version History

There is a web page setup with the version history of this product.  Here is the link.

http://www.starresoft.com/envhistory.htm