HomeStar Envelope PrinterVista IssuesError while unpacking program, Code 2. Please report to author

7.2. Error while unpacking program, Code 2. Please report to author

Error while unpacking program, Code 2. Please report to author" error when launching or installing a Starre product.

Problem:
When launching or installing a Starre Desktop product on a Windows Vista Operating System, the following error may appear:

Error while unpacking program, Code 2. Please report to author

Note: This error may occur when using the following Starre software:

Star Envelope Printer Pro
Star Check Writer
Star Fax Cover Sheet Creator
Star Quotes
Star Bill of Lading
Star EZ Inventory

Cause:
Microsoft released a new security update for Windows Vista on July 11, 2011 (KB2533623) that has caused problems with certain software.  Problems that may occur include not being able to launch or install certain third party applications on Microsoft Windows Vista.

Solution:
We are aware of this issue and are currently working with Microsoft to resolve the problem.  Until this issue is resolved, the only way to continue using the Starre application is to remove the specific Microsoft update.

To remove this KB2533623 Windows Update, follow the steps below:

Click "Start > Control Panel > Programs and Features".
Click the "View installed updates" link on the left side of the window.
Locate the "Update for Windows Vista for x64-based Systems (KB2533623)" update.
Select the KB2533623 update and then click the "Uninstall" button.
Once the update has been removed, restart the computer.
After the computer restarts, confirm that the Starre Desktop application can now be launched or installed.

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